Job summary
- Main area
- Communications
- Grade
- NHS AfC: Band 5
- Contract
- Permanent: full time
- Hours
- Full time
- Flexible working
- Job ref
- 247-SS-COEA-0826-A
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Norwich HQ or Melbourn HQ
- Town
- Norwich
- Salary
- £32,073 - £39,043 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 18/08/2026 23:59
Employer heading
Communications Officer External Affairs
NHS AfC: Band 5
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
We have an opportunity for an experienced Communications Officer to join the East of England Ambulance Service NHS Trust (EEAST) communications team.
This role will work as a key member of the External Communications team, leading on planning and delivering proactive stories, delivering photos and video content for social media, responding to media enquiries to a busy 999 service, and helping plan updates for major stakeholders such as MPs.
Main duties of the job
- Must have experience of managing media and helping deliver external communications campaigns .
- Will contribute to the successful overall performance of EEAST by planning and delivering external communications, managing media enquiries, and planning social media content. The role will also be required to take and edit photographs and video content.
- Evaluate and report on external news engagement to ensure performance informs future planning.
- Empathise with the EEAST values of quality, teamwork, respect, care, and honesty.
- Will be confident in designing and producing a range of written communications materials.
Working for our organisation
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
You'll have the opportunity to work in one of the most diverse regions in the country, with your main reporting centre either in the vibrant of city of Norwich or the Trust headquarters at Melbourn, Hertfordshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- Degree in Media, Communications, Public Relations, or a related field, or equivalent experience.
Personal Qualities, Abilities and Attributes
Essential criteria
- Ability to handle sensitive and complex media situations with professionalism.
- Commitment to Continuous Professional Development.
Skills and Knowledge
Essential criteria
- Ability to work with journalists and manage media inquiries.
- Knowledge and understanding of the media and how they operate (print, broadcast, social and digital) and ability to respond to media requests.
Experience
Essential criteria
- Significant experience in media relations, public affairs, or external communications.
- Experience of managing external communications campaigns and public engagement.
- Experience of responding to media requests and proactively seeking opportunities.
- Experience of working in complex organisations and delivering communication projects.
Desirable criteria
- Experience of working with public sector or emergency services.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tom Bennett
- Job title
- Head of Communications
- Email address
- [email protected]
- Telephone number
- 07704665576
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