Job summary
- Main area
- Administration and Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 839-7508430-BM
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norfolk Community Hospital
- Town
- Norwich
- Salary
- £27,485 - £30,162 pa
- Salary period
- Yearly
- Closing
- 07/10/2025 23:59
Employer heading

Personal Assistant to ICUCR
Band 4
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
To provide comprehensive, confidential PA, secretarial and administrative support at senior director and senior management level, ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness. To supervise and support the ICUCR (Intermediate Care & Urgent Community Response) Admin Team and Stroke Admin Team.
The post holder will be the PA for the Operations Director of ICUCR (Intermediate Care & Urgent Community Response), and will also provide administration support for other senior managers of ICUCR.
This is a part time, 15 hour per week Band 4 permanent role. The shifts will ideally need to be worked across 3 days, 5 hours per shift. Shift times will need to be within core working hours, i.e. 08:30-13:30 or 09:00-14:00. This post will job share with another PA who works Tuesday's, Wednesday's and Thursday's. Therefore shifts on a Monday and Friday are essential, to provide support from Mon - Fri for the Senior Leadership and admin teams which the post supervises.
Main duties of the job
The ideal candidate will have a positive can-do attitude, with experience of providing comprehensive administration, preferably at a senior level.
As a Band 4, the post holder will also be expected to supervise the Stroke Admin team, as well as the ICUCR Admin team, alongside the other PA which this post job shares with. The ICUCR Admin and Stroke Admin teams consists of 7 staff in total. Therefore, supervisory experience and skills will also be essential for this role.
This base for this post is at the Norwich Community Hospital.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources).
- Supportive positive culture that is Well-Led with regular supervision.
- Comprehensive in house and external training programmes available.
- NHS discounts and many more.
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for the detailed responsibilities.
Person specification
Qualifications
Essential criteria
- Numerate and literate, with Maths and English GCSE (Level 4 /Grade C or above), or equivalent
- Higher level of education – A levels or above
- NVQ Level 3 in Business Administration or equivalent experience
Desirable criteria
- RSA typing or equivalent experience
- Shorthand, or equivalent qualification
Experience
Essential criteria
- Proven administration experience in a busy office environment
- Proven experience of working in a senior secretarial position
- Proven experience of prioritisation of work and coping under pressure to meet deadlines
- Proven ability to organise and service meetings
- Minute taking experience
- Proven experience of working as part of a team
- Proven experience of supervisory and management skills
Desirable criteria
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Previous NHS Experience
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational skills
- Good communication skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Good keyboard and IT skills
- Accuracy and attention to detail
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Audio typing
Desirable criteria
- Planning skills
- Customer Care Skills
- Enhanced IT skills
Communication
Essential criteria
- Able to communicate effectively in written and verbal English language
Personal Attributes
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential criteria
- Able to make own transport arrangements
- Flexible attitude and approach to work to meet the needs of the service
Personal and People Development
Essential criteria
- Proof of own personal development
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team player
- Able to work on own initiative
- Tact and diplomacy
Documents to download
Further details / informal visits contact
- Name
- Ellie Kmecik
- Job title
- Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 01603 206037
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