Job summary
- Main area
- Discharge Co-Ordinator Community Access Team
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 839-7375002-AB
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £27,485 - £30,162 pa pro rata
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
Employer heading
Discharge Co-Ordinator Community Access Team
NHS AfC: Band 4
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
We are offering an opportunity for an enthusiastic and motivated individual to step into the role of Band 4 Discharge Co-Ordinator within our Community Access Team. This is an excellent opportunity for anyone looking to broaden their discharge planning experience. As Discharge Co-Ordinator you will be expected to provide essential data, coordination and administrative support to multidisciplinary health and social care teams within acute and community hospital settings. This role supports the timely and efficient transfer of patients from acute hospitals to community care environments. The Discharge Co-Ordinator will assist in delivering high-quality patient care by assessing, planning, and evaluating discharge pathways, ensuring safe transitions to the next level of care.
Main duties of the job
The working hours for the service are from 8AM to 5PM Monday to Friday and from 8AM to 4PM on Saturday and Sunday.
You will play a key part in supporting the safe and timely transfer of patients to intermediate care settings, including inpatient units and care homes. You will be responsible for carrying out thorough patient assessments independently, while seeking input from senior qualified staff members and multidisciplinary colleagues when appropriate to ensure high-quality, person-centred care. Additionally, you will assist with a range of administrative tasks, including handling telephone enquiries and liaising with health and social care professionals to manage and process referrals efficiently.
The role is based in the Integrated Discharge Hub at Norfolk and Norwich Hospital.
Please note that parking is not available on site at Norfolk and Norwich Hospital.
Working for our organisation
This is an exciting opportunity for a Discharge Co-Ordinator to join a fast-paced setting.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Please find out more information about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Detailed job description and main responsibilities
Clinical duties
1. To prepare for, carry out and monitor assessments in specified clinical areas, and discharge in line with predetermined department protocols.
2. To modify and progress intervention using own clinical reasoning, notifying a qualified practitioner accordingly.
3. To monitor patients and promptly alert a qualified practitioner when there are unexpected changes.
4. To demonstrate problem solving, and contribute to the solution, working with colleagues.
5. To plan and prioritise own assessments to delegated patients and ensure patient held paper and electronic records are completed on daily basis.
6. To allocate and monitor patients from a waiting list for community beds in line with predetermined department protocols.
7. To share responsibility for indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
Information and Data Co-ordination
1. To receive, breakdown, co-ordinate data and identify appropriate discharge pathways or interventions. To attend daily meetings with Multi-Disciplinary Team members and follow up on actions and escalate as required.
2. To maintain accurate data to provide up-to-date information and report to any of the multi-disciplinary team about any individual to ease processes and communication.
Discharge Co-Ordination
1. To have an up-to-date knowledge of the multidisciplinary management of the patient and discharge plan of all patients. If a clear plan cannot be identified in the medical record, to contact relevant clinicians for clarification.
2. To have an understanding of clinical conditions and terminology.
3. To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for a discharge pathway.
4. To facilitate effective communication and coordination of care between all multidisciplinary team members involved with each patient.
5. To take community referrals within agreed format/process and act as a point of contact for health and social care professionals.
6. To actively communicate with services to enable appropriate and timely discharges and raise issues impacting upon delays with managers.
7. To refer to and redirect to other agencies or individuals for those whose needs might appropriately be met elsewhere and anticipate potential delays and take action to prevent them.
8. To monitor progress against the discharge plan and to be aware of changes to the original plan. Inform and liaise with clinical and non-clinical staff as appropriate.
9. To act as a resource person and assist other staff with information on available resources, relevant organisations to be approached.
10. To provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times including communicating effectively and appropriately with patients, carers and families where there may be barriers to understanding.
11. To manage and prioritise own workload without direct supervision.
12. To ensure paper and electronic records are completed on daily basis in a contemporaneous and accurate manner in line with legal and departmental requirements.
13. To liaise with members of the multidisciplinary team to ensure discharge arrangements are completed in a timely manner eg Ensure TTOs are prescribed, requested and obtained before transport arrives.
14. To work in accordance with policies/procedures and standing operating procedures and to suggest improvements to these and service ways of working.
Person specification
Qualifications
Essential criteria
- • Higher level of education (e.g. NVQ level 3 or ‘A’ levels at minimum or equivalent) in Maths and English
- • Foundation degree programme, or equivalent demonstrable knowledge and skills acquired through training and experience
Desirable criteria
- • Evidence of degree level learning
Experience
Essential criteria
- • Previous appropriate experience of working in primary care, the NHS or Social Care.
- • Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines
- • Administrative experience related to service users or patients
- • Proven experience of working as part of a team.
- • Experience with day to day problem solving related to patients and service users
Desirable criteria
- • Experience using enhanced communication skills
- • Enhanced experience with problems solving
Skills, Abilities and Knowledge
Essential criteria
- • Excellent planning, organisation and communication skills
- • Comprehensive working knowledge of Microsoft Office, especially word and excel
- • Customer care skills
- • An ability to work on own initiative and manage own workload.
- • Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies – verbally, on the telephone and in writing.
- • Able to work flexibly to maintain service requirements
- • Ability to maintain confidentiality.
- • Demonstrates a sense of pride in the delivery of healthcare and in team achievements
- • Be able to make own travel arrangements to attend training and key meetings.
Desirable criteria
- • Knowledge of health or social care database systems
- • Knowledge of current policy and practice within health and social care.
- • Excel Intermediate
- • Awareness and understanding of the relevant Health and Social Care legislation.
Personal Attributes / Behaviours
Essential criteria
- • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential criteria
- • Able to communicate effectively in written and verbal English Language
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Stamatia Avroudiadou
- Job title
- Team Leader Community Access Team
- Email address
- [email protected]
- Telephone number
- 01603646695
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 272489
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