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Job summary

Main area
Driver - Porter
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday 0700-1500h)
Job ref
839-7208722-SR
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Norwich Community Hospital
Town
Norwich
Salary
£24,169 per annum
Salary period
Yearly
Closing
01/06/2025 23:59
Interview date
09/06/2025

Employer heading

NHS

Driver - Porter

Band 2

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

This role combines the duties of a driver (typically 0.6 FTE) and a porter (typically 0.4 FTE).

Norfolk Community Health and Care deliver services from a number of locations; we require a driver / porter to deliver and collect goods in scheduled and unscheduled situations within the Norfolk area. The postholder will perform the duties of a driver principally working on our community clinical waste contract. This involves delivering bins, collecting and disposing of waste from patient’s homes whilst adhering to legal requirements. 

The portering service supports the daily running of a wide range of ancillary services across hospital, health centre and other Trust sites. The portering team work alongside Trust staff to ensure we deliver health care. Your role will involve tasks which maintain the smooth running of Trust sites. As a porter your role will develop across a wide range of duties and skill sets. 

Main duties of the job

  • Driving a van and collecting clinical waste from patient homes across Norfolk - working independently and requiring route planning, records keeping and safe and competent driving skills (B1 licence).  
  • Manual handling of furniture and equipment
  • Waste and laundry collection and disposal
  • Medical gas cylinder handling and replenishment
  • Managing stores deliveries
  • Delivering internal mail and stores
  • Flushing water outlets

Working for our organisation

The estates and facilities team consist of approximately 30 staff and it is a tight knit unit. The department provides total facilities management through in-house and contracted out services. The service provided is fast moving and the output high but the team are supportive, experienced and provide advice and direction to new starters.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust to achieve this.

 

Detailed job description and main responsibilities

GENERAL

1. General messenger duties. Porters will be expected to be contactable at all times during working hours via the mobile smartphone supplied by the Trust.

2. General security duties by:
•    Ensuring that all doors are locked / opened at the appropriate times.
•    Ensure all windows and doors are shut and locked if appropriate.
•    Report any unauthorised persons or any untoward occurrences to the Facilities Manager

3. To clear pathways of snow and ice and spreading of grit when necessary and requested to do so

4. The escorting or directing of patients and visitors using the sites and dealing with enquiries

5. To undertake flushing of identified water systems, complete the relevant paperwork and file the paperwork appropriately, as instructed from time to time

6. Assist in the conduct of any site audits requested by the Facilities Manager

7. The preparation of rooms for meetings, including transfer of equipment and refreshments, e.g. video, overhead projector and screen, flip chart etc

8. Monitor parking and keep area clear and accessible for ambulances, delivery vehicles etc.

9. To carry out any other portering related duties, both of a routine and non-routine nature, not specified in this job description, as requested by the Facilities Manager in consultation with the post holder


DRIVING

1.    Collecting and disposing of containerized clinical waste from patient’s homes 

2. Adhering to the European Agreement concerning the International Carriage of Dangerous Goods by Road Agreement (ADR). 

3. Must attend and pass the ADR refresher course to perform these duties and maintain the license. 

4. Responsible for ensuring vehicles contain all relevant ADR equipment, and are kept clean, secure and well-maintained.

5. Responsible for optimal route planning and accurate records-keeping. Update SystmOne (our patient record system) with collection outcomes, and reporting issues to the Waste Team.

6. Cover for absent colleagues. 

7. Assisting with our REUSE-IT scheme by transporting furniture/equipment across hospital sites, or occasionally to staff members’ homes to enable home working

8. Responsible for keeping the Trust van well maintained (i.e. washed, filled with petrol, check tyres) and report any vehicle accidents or damage to your Line Manager. This may include taking photos of the van daily before use.

MOVING AND HANDLING

1. Reception and delivery to wards / departments of stores, mail, beds, bedding, furniture, medical equipment and CSSD etc

2. Delivery and collection to wards and departments of all laundry/linen. (This may also include ordering of linen on some sites)

3. Conveyance of equipment, goods etc. between wards/departments as requested

4. To collect specimens and take to pick up point. Collection and delivery of bloods, drugs, internal and external post to and from all wards / departments

WASTE

1. Collection of soiled linen, clinical waste, refuse and recycling from all wards/ departments, including litter picking in and around Trust sites.

2. Dispose of all waste in accordance with Trust policy

3. Monitor the disposal of waste e.g. skip, clinical waste and alert the Estates Manager (Operations) if there is a problem with the collection of waste by outside contractors

MEDICAL GAS

1. Collect oxygen cylinders from stores for delivery to the wards and return the empty cylinders to storage for supplier collection
2. Connect J size oxygen cylinders to medical gas pipe system (MGPS) manifold
3. Check for leakages every day, ensuring the gauges are working correctly and to report any hazards relating to the operation of medical gas cylinders
4. Order new cylinders, as required, in liaison with ward staff
5. Report and record on medical gas provision daily

As a member of the Portering department you will be expected to:
•    Report for duty punctually
•    To participate in the drafting of duty rosters to ensure coverage of hospital sites during times of sickness and annual leave
•    Wear issued uniform and comply with the requirements of the Uniform Policy
•    Maintain a clean, smart appearance at all times
•    Attend induction training programmes and other mandatory training as required.
•    Observe any changes in departmental or Trust policies by reading memoranda and notice boards.
•    Check and respond to emails / phone calls / voice and text messages.

Person specification

Qualifications

Essential criteria
  • Good general education
Desirable criteria
  • GCSE / ‘O’ level or equivalent English, Maths qualification
  • Manual Handling training
  • ADR qualification (or willingness to complete this qualification on appointment)

Experience

Essential criteria
  • Experience of working in a customer facing role
  • Experience in providing a support service
Desirable criteria
  • Experience of working in a Healthcare environment
  • Experience of driving transit vans / small minibuses

Skills

Essential criteria
  • Flexible attitude and approach to work
  • Able to make own transport arrangements
  • Requirement to cover in other geographical locations as directed
  • Good organizational and communications skills
  • An ability to work on own initiative and prioritise and manage own workload
  • Articulate, calm, polite and well-motivated with a positive attitude to customer care
  • Proven experience of working as part of a team
  • Written communication in the form of a log or hand over book
Desirable criteria
  • Movement and handling of medical gas

Personnal Attributes

Essential criteria
  • Can build a relationship with Trust staff
  • Has a desire to learn through the training provided as part of the role
  • Understands the need to provide good customer service
  • Understands that the patient is the centre of everything we do
  • Can work as part of a wider team

Communication

Essential criteria
  • Good verbal communication
  • Written communication in the form of a log or hand over book

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julian Pitt
Job title
Contract Manager (Technical)
Email address
[email protected]
Telephone number
07765 059378

If you have problems applying, contact

Address
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone
01603697444
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