Job summary
- Main area
- HCA/Driver
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 839-7283958-BM
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Hospital
- Town
- Norwich
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 04/07/2025 23:59
- Interview date
- 14/07/2025
Employer heading

Driver/Health Care Assistant
NHS AfC: Band 2
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
To provide a supportive role to the Out of Hours Community Nursing Service in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics.
Main duties of the job
As part of the Urgent Community Response (UCR) Team you will be required:
Work in partnership with the nurse co-ordinator to support deployment of clinical teams as
directed.
Drive Nurses to visits of patients
Undertake care under the supervision of the registered nurse
Engage in the use of SystmOne including mobile working
Engage with referral to discharge standard processes
To be aware of the demand and capacity model which will reflect workload needs at any given time
Engage in admission avoidance when required
Working for our organisation
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
Detailed job description and main responsibilities
Coordination support
Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals. Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.
Ensure all documentation and recordkeeping undertaken in line with local SOP’s and Trust Policies.
Use assistive technology to support the allocation/ deployment of visits fairly and efficiently
Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.
Work in accordance with the local processes and standard operating procedures as set out by the Trust.
Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.
Effectively communicate with teams deployed to visits.
Driver
Locate and drive the Out of Hours Nurse safely to designated address and back to the team’s base
Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift
Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors
Interact with satnav devices including training and troubleshooting
Effectively communicate with co-ordination team
HCA
Assist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks whererequired
Assist in the delivery and collection of equipment
Demonstrate an awareness and understanding of consent, and gain consent as appropriate following
organisational policies
Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies
General
Maintain confidentially and dignity of patients at all times
Be a committed member of the out of Hours Community Nursing service and contribute productively to the delivery of the service
Support the day service by effectively communicating information to the appropriate teams
Report any problems to the coordinator or Line Manager
Report incidents via the Datix incident reporting system
Ensure the base and cars are left secure at all times and ensure the vehicle is clean and tidy
Responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately
Contribute to the requisitioning of supplies and equipment through electronic ordering systems
Share responsibility of indirect patient contact tasks, such as answering telephones, arranging appointments, and processing referrals
Work with the team to ensure all shifts are effectively covered by coordination of time off, annual leave, and flexibility in covering absences
Person specification
Qualifications
Essential criteria
- NVQ 2 In Health Care Social Care or equivalent experience
- GCSE Grade C or above in Maths and English or equivalent
Experience
Essential criteria
- Driving for a minimum of one year
- Previous experience in a health/care setting
Desirable criteria
- Experience in customer care
- Knowledge of the local area
Skills, Abilities and Knowledge
Essential criteria
- Highly motivated
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care and inputting data/patient records
- Good time management skills
- Good interpersonal skills
- A team player
- Flexible approachh to accommodate patient/service needs
- Have basic IT and standard keyboard skills
- Able to kneel bend and stoop and work in cramped environments
- Able to manoeuvre limbs of around 5-6kg
- Able to manoeuvre patients using handling aids
Desirable criteria
- Knowledge of additional specialist areas through in-house training and short courses including Palliative Care, Long Term Conditions and Diabetes Management
- Be aware of assistive technology
Communication
Essential criteria
- Good communication skills
- Tact and diplomacy
- Empathy and sensitivity
- Ability to report and escalate issues as required
- Able to communicate effectively using the English language in both written and verbal forms
Personal and People Development
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Resilience to stressful situations
- Able to prioritise and plan
Other
Essential criteria
- Must hold a full and valid driving licence
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Robert Frank
- Job title
- Clinical Operations Manager - Out of Hours Team
- Email address
- [email protected]
- Telephone number
- 07810836054
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