Job summary
- Main area
- Housekeeper
- Grade
- Band 3
- Contract
- Secondment: 9 months
- Hours
- Part time - 30 hours per week (Days,Occasional Saturday working)
- Job ref
- 839-7871372-JH-A
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Hospital
- Town
- Norwich
- Salary
- pa po rata
- Closing
- 15/04/2026 23:59
- Interview date
- 24/04/2026
Employer heading
Housekeeper
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
Ward Environment:Ensuring ward i stidy. replenishing supplies, managing linen and reporting maintenance faults.
Safety and compliance: Adhering to infection control policies,waste management and COSHH regulations.
Patient Interactions: Assisting with non-clinical tasks to improve patient experience such as distributing menus and providing a welcoming environment.
Main duties of the job
Assisting Nursing staff during managed meal times.
Prepare and deliver ward stores and supplies to wards e.g Linen, food etc.
Responsible for safe/secure hygienic storage of various stock at ward leve.
Reporting details of faults and failures of electrical equipment /fabric of the building to the relevant team.
Complete all working schedules and any other paper work accurately.
The post holder will follow all guidance and procedures relating to healthcare associated infection to ensure their safety and that of others to prevent the spread of infection.
Working for our organisation
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities
1. Maintenance of the environment: to ensure patients are cared for in a well maintained
environment which is safe, welcoming, comfortable and reassuring.
2. Cleanliness: working closely with all contractor staff to ensure a high standard of
cleanliness is maintained in all areas.
3. Environment: Ensure ward is clean, tidy and all stock cupboards are maintained to a
high standard.
4. Stock Control: Ensure that all ward stock is within date and rotated effectively
5. Daily checking of staff fridge temperatures and checking any items that out of date.
6. Catering:
6.1 Ensure that catering staff provide patients with safe, good quality food and drink to
meet individual needs.
6.2 Work closely with service users to ensure individual nutritional needs are catered for.
6.3 Oversee the serving of food to patients at mealtimes, ensuring it is delivered in a
timely and safe manner.
6.4 To assist patients with their diets, composing food menus and ensuring that
appropriately worded and pictorial menus are available at all times. Ensure specialist meals are provided as required for patients including, but not limited to, ethnic,
cultural or religious diets.
6.5 To regularly review wastage from menu templates and standing orders to reduce
portions where possible.
6.6 To provide assistance and guidance to patients and staff with known food allergies.
6.7 To provide assistance to Environmental Health Officers, where possible, to help
maintain the Trust’s 5* hygiene award.
6.8 To monitor installed automated food temperature monitoring systems and take
corrective actions, as required, as part of the agreed HACCP systems.
6.9 To ensure that foods are kept in-date, both ‘use by’ and ‘best before’ and checked on
a weekly basis in food storage areas to include, but not limited to, fridges, freezers
and store rooms.
6.10 To identify food stock requirements, compile and place food orders on a daily basis
for ward provisions.
6.11 To assist in the periodic production of agreed menu templates and portion volumes
required, advising on required adjustment between the contractors’ catering staff and
the food supplier.
6.12 Participate in planned and ad hoc inspection and audits of the patient environment.
Maintenance and Equipment:
7.1 To ensure that equipment is in good working order at all times and raise maintenance
requests to ensure prompt repair or replacement as appropriate.
7.2 Support all staff to ensure ward equipment is cleaned in line with policy and a record
is maintained and audited.
8 Linen:
8.1 Maintain sufficient stock of linen to meet patients’ needs and keep within agreed
budgets.
9 Control of Infection:
9.1 working with nursing staff, infection control nurses and cleaning contractors to ensure
that patients are being cared for in an environment that minimises the risk of cross
infection. To ensure infection control policies are applied at all times.
10 Communication:
10.1 Effectively communicate with all relevant parties to ensure continuity of patient care.
Health and Safety:
11.1 ensure that patients are being cared for in an environment that complies with current
health and safety regulations. To be responsible for carrying out water flushing to
reduce Legionella risk.
12 Medical Supplies:
12.1 Be responsible for ordering all necessary supplies using PowerGate, this must be
within the appropriate budget.
13 Privacy and Dignity:
13.1 To ensure that the patient’s privacy and dignity is respected at all times.
14 Customer Care:
14.1 To make sure patients / carers are greeted and that they received a level of customer
care relevant to their needs.
15 Undertake ward audits, monitoring of quality standards, develop action plans and track
progress as required.
16 Involvement with productive community hospital and evidence based practice.
17 Attend appropriate training and development courses as identified at PDR meetings.
Demonstrate a commitment to keeping skills and competence up to date.
18 To undertake any other duties commensurate with the post
Person specification
Personal and People Development
Essential criteria
- Completes any professional development
- Takes responsibility and is accountable for own personal and professional development
Qualifications
Essential criteria
- NVQ4 or equivalent
Desirable criteria
- Evidence of recent training / learning
Experience
Essential criteria
- Previous experience of working in a healthcare settings
Desirable criteria
- Knowledge of COSHH and Infection Control policies (or willing to undertake training)
- Previous experience in housekeeping
Skills, Abilities and Knowledge
Essential criteria
- IT skills
- Knowledge of Food Hygiene
- Customer Care
- Literacy skills
- Ability to work as part of a team
- Ability to work independently as required within the role
- Understanding of housekeeper role
- Organisational skill
Desirable criteria
- Know how to work within a budget
Communication
Essential criteria
- Good interpersonal skills
- Clear oral communication with patients with communication difficulties
Desirable criteria
- Able to communicate sensitively and tactfully with patients
other
Essential criteria
- Ability to move and handle equipment
- May need to support other Trust sites
- Able to communicate effectively in written and verbal English Language
- Able to work afternoon / evening shifts as service requires
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Smart/tidy appearance
- Tolerance
- Flexibility
- Sensitivity
- Ability to maintain confidentiality
- Respond positively to change
- Non-judgemental
- Caring personality
- Polite and courteous
Desirable criteria
- Evidence of working in a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bianca Bailey
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01603272500
- Additional information
A Vacancy has arisen for the housekeepers to join Willow therapy Unit. A 48 bedded unit which is a reablement setting that support patients being as independent as possible within their functional limits .
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 697444
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