Job overview

Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Team Administrator to join the existing team…

We are currently seeking an enthusiastic and motivated Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich on a fixed term basis for 6 months.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.  The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

Main duties of the job

This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. Previous working experience of IT systems is desirable.

The roles and responsibility of this post include but not exclusive to:

• Update the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given

• Managing Assessment and Triage spreadsheets

• Managing Assessment bookings in a prompt fashion and outcomes following assessment

• Managing incoming calls

• Liaising with other teams

• Supporting Clinicians to maintain electronic patient records

• Typing of letters

• Maintaining and monitoring spreadsheets

• Collating and distribution of reports

• Undertake other appropriate duties, being adaptable and flexible to service needs across the locality

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.