Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 9 months (enhanced hours for weekend / night working)
- Hours
- Full time
- Flexible working
- Job ref
- 246-CEN7971417
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £25,760 - £27,476 gross per annum
- Salary period
- Yearly
- Closing
- 23/06/2026 23:59
Employer heading
Clinical Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
Do you want a role that offers job satisfaction and challenges where no two days are the same?
The Mental Health Liaison Service (MHLS) is a Core 24 liaison team that aspires to clinical, teaching and research excellence. We are a dynamic, rapidly developing and evolving service covering all ages over 16 years in a 1254-bed busy general hospital dealing with over 500 referrals per month.
Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.
Main duties of the job
We have an exciting opportunity to join a successful team of administrators considered pivotal in what can be a demanding yet rewarding environment.
The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery. The role will include call handling, inbox management, minute taking, data entry and general administrative support to clinical teams, consultants and team leaders. Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience.
You will be joining a fast paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable in the successful candidate. Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- NVQ 3 in Business Admin or equivalent (or working towards)
- NVQ 2 Customer Services or working towards
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Experience
Essential criteria
- Experience in a full range of secretarial systems gained through practice and skills
Skills
Essential criteria
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent
- Ability to co-ordinate and prioritise management diaries
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Amy Moore
- Job title
- Business Support Manager
- Email address
- [email protected]
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