Job overview

We are seeking two experienced and highly organised Deputy Business Support Managers to play a key role in supporting the smooth and effective operation of administrative services across the Central Locality.

Working alongside the Business Support Manager and operational and clinical leaders, the Deputy Business Support Managers will provide leadership and operational oversight to administrative teams, supporting service planning, governance, performance management, workforce processes, business continuity and continuous improvement.

The posts include line management responsibility for administration staff, oversight of key workforce processes including recruitment, attendance management and appraisals, and coordination of projects and operational activities. The successful candidates will also play an important role in supporting governance, performance and business continuity arrangements across their portfolios.

These are excellent opportunities for motivated and experienced managers with strong leadership, organisational and communication skills. You will be able to manage competing priorities effectively, build positive working relationships across clinical and operational teams, drive continuous improvement, and ensure the delivery of safe, efficient and high-quality business support services.

Main duties of the job

The two posts will each have a defined service portfolio within the Central Locality:

• Deputy Business Support Manager – Adult Community Services and CFYP, providing business support leadership across Adult Community Services and Children, Families and Young People (CFYP).
• Deputy Business Support Manager – Inpatient, Acute and Specialist Services, providing business support leadership across Inpatient, Acute and Specialist Services.

Both post holders will work closely with clinical and operational colleagues to ensure high-quality, responsive and effective administrative support is delivered across their respective services. The roles will contribute to the achievement of organisational objectives, service development and improvement initiatives, and the effective delivery of locality and Trust-wide priorities.

The post holders will be responsible for the day-to-day management and leadership of administrative services, ensuring the efficient delivery of business support across the locality. Working closely with clinical and operational colleagues, the post holder will support service performance, governance, workforce management, and service improvement initiatives.

This role offers an excellent opportunity for an experienced administrator or manager to make a significant contribution to service delivery, staff development, and continuous improvement within a busy and dynamic healthcare environment.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.