Job overview

Are you ready to lead transformational change and make a lasting impact across an entire NHS Trust? We are thrilled to offer an exciting opportunity for a passionate, forward-thinking, and visionary leader to join Norfolk and Suffolk NHS Foundation Trust as our Trust-wide Professional Administrative Lead.

This is not just another administrative role—this is a strategic, high-profile position at the heart of our organisation. As the professional lead for hundreds of administrative and clerical colleagues, you will be the driving force behind a new era of innovation, consistency, and excellence in non-clinical services. You’ll work directly with senior leadership, including the Chair and Chief Executive Offices, to shape and deliver Trust-wide improvements that will redefine how we support our frontline teams.

This fixed-term opportunity is designed to deliver real, measurable cost efficiencies while enhancing the quality and consistency of administrative services. You’ll lead the charge in modernising our systems, embedding cutting-edge technologies like AI, and creating a unified career pathway for administrative professionals across the Trust.

If you’re someone who thrives on challenge, inspires others, and is ready to lead with purpose and creativity—this is your moment. Join us and help shape the future of administrative excellence at NSFT.

Main duties of the job

Main Duties of the Job

• Lead the strategic planning and delivery of complex, Trust-wide administrative projects aligned with organisational priorities.
• Act as the professional lead for all administrative and clerical staff, including line management of senior administrative colleagues across localities.
• Chair and coordinate Trust-wide forums such as ‘Not Just Admin’ and ‘Recruitment & Retention’.
• Develop and implement consistent job roles, responsibilities, and career pathways for administrative staff.
• Drive service improvement initiatives and lead the adoption of innovative technologies, including AI, to streamline administrative processes.
• Collaborate with senior leadership, business managers, and locality teams to ensure effective communication and alignment of administrative strategies.
• Provide expert advice and training to managers on administrative workforce development and support.
• Monitor project delivery, manage risks, and report on progress and outcomes to senior stakeholders, including the Board.
• Ensure financial oversight of key projects, contributing to cost-effective service delivery and resource allocation.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.