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Job summary

Main area
B4 Senior Clinical Team Administrator
Grade
Band 4
Contract
Permanent: 1.5 WTE = 1.0 WTE for Central Norfolk Locality and 0.5 WTE for West Norfolk Locality
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week
Job ref
246-CEN7236287
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Gateway House, Unit 1, Gateway 11 Business Park, Farrier Close, Wymondham
Town
Norwich
Salary
£27,485 - £30,162 gross per annum, pro rata for part time
Salary period
Yearly
Closing
13/07/2025 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Senior Clinical Support Administrator

Band 4

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

We are looking for highly motivated and detail-oriented Senior Clinical Administrator(s) to join our team and play a key role in supporting the Psychology Interface Team. This is a dynamic and varied position that requires excellent organisational skills, a proactive mindset, and the ability to manage multiple priorities.

 

Main duties of the job

The postholder(s) will be responsible for the day-to-day administration of the Psychology Interface, ensuring that all referrals, communications, and service processes are handled smoothly and efficiently. You will be the central point of coordination for service tracking, meeting support, and action follow-up, helping to maintain high standards of service delivery.

In addition to supporting the core service, you will work closely with the Primary Care Clinical & Operational Leads, providing direct administrative assistance including document preparation and support with recruitment and staffing processes.

The role requires you to be proficient in the use of all Microsoft packages. There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

Knowledge or experience of NHS working would be desirable. You must have the ability to work to tight deadlines, to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.

You will need to have a good understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.

This is an excellent opportunity for an individual(s) who thrives in a collaborative environment, enjoys working across multiple teams.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Our Trust is striving to ensure that staff have access to development opportunities, and you can benefit from this. In this role you will also support other staff to develop and learn, to ensure we have a highly skilled workforce who are happy in their roles.

Our service is responsive, and there is potential for flexible working hours within the role. This role will incorporate evidencing the role and how it benefits patient care in acute inpatient wards to support obtaining funding for a substantive post.

 Benefits

Included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • gym membership
  • NHS discounts and many more.

Detailed job description and main responsibilities

You will need to be able to work flexibly in response to service needs and the ability to think creatively, effectively managing multiple tasks and priorities.

You will need to be able to liaise in a professional manner with each member of the team, service users and other professionals providing relevant information.

You will be required to ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.

Please find attached our Job Description for more detail, then if you feel you have what it takes to make a difference, click APPLY!

Person specification

Essential

Essential criteria
  • NVQ 3 Business Administration / Equivalent Experience
Desirable criteria
  • Knowledge of Trust electronic record system

Skills

Essential criteria
  • ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
  • Advanced keyboard Skills

Experience

Essential criteria
  • Ability to work with senior members of staff across a large organisation.
Desirable criteria
  • Day to day line management

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNational Preceptorship for Nursing Quality MarkHappy to Talk Flexible WorkingWomens Staff NetworkCycle to Work

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adam Smith
Job title
Primary Care Clinical & Operational Lead
Email address
[email protected]
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