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Job summary

Main area
Contracts
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
246-COR7575012-A
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
County Hall
Town
Norwich
Salary
£31,049 - £37,796 gross per annum (pro rata).
Salary period
Yearly
Closing
09/12/2025 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Contract Support Manager

Band 5

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

The post holder will support contractual processes and deputise for the Contracting and Collaboration team as directed, working with outside agencies to ensure that the Trust services are represented, and information is shared. This will involve representing the Trust at meetings as required to support the work of the Trust’s Contracting ad Collaboration Team and taking the lead role for specific projects and contracts. 

The post holder shall provide financial and administrative support to assist in the commissioning, performance reporting and monitoring of both health and non-healthcare contracts and provide support to other team members in carrying out their work. This will include holding a small portfolio of contracts the post holder will take a lead on, with support from the Senior Contracts Manager and Head of Contracts and Collaboration.

You will need to be responsive and adapt to change. We will require you to identify opportunities for improving the contracting/ commissioning processes and work with your colleagues to deliver change.

Main duties of the job

Provide a coordinating role across a variety of projects for the Trust Contracting Team; 

Work flexibly across a broad range of projects and work streams ensuring that project plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member;

The post holder will deputise for the Contract Managers as directed and work with outside agencies to ensure that the Trust services are represented and information is shared. This will involve representing the Trust at meetings as required to support the work of the Trust’s Contracts Team by undertaking the lead role for specific projects and providing support to other team members in carrying out their work. 

To support the process of drafting the content of contracts and associated and related contract documentation. 

To contribute to the improvement of contracting and commissioning processes at a day to day operational level including working on the sign off of contract and service variations working directly with commissioners and suppliers.

To support management of the Trust’s contracts, Partnerships and tender projects by working within appropriate processes, controls and systems put in place to meet the Trust’s statutory and contractual obligations.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.


Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. 

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

Provide a coordinating role across a variety of projects for the Trust Contracting Team; 

Work flexibly across a broad range of projects and work streams ensuring that project plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member;

The post holder will deputise for the Contracts Managers as directed and work with outside agencies to ensure that the Trust services are represented and information is shared. This will involve representing the Trust at meetings as required to support the work of the Trust’s Contracting and Collaboration Team by undertaking the lead role for specific projects and providing support to other team members in carrying out their work. 

To support the process of drafting the content of contracts and associated and related contract documentation. 

To support the monitoring and oversight of the Trust’s delivery in CQUIN indicators and supporting on the collation of evidence. 

To support management of the Trust’s contracts, Partnerships and tender projects by working within appropriate processes, controls and systems put in place to meet the Trust’s statutory and contractual obligations. 

To assist the wider team to ensure the governance around contractual arrangements is of a standard appropriate for a Foundation Trust. 

To assist the team with the various systems and processes put in place to ensure that notices, changes to contracts and contractual performance management requirements are issued in accordance with contractual terms and conditions; 

Supporting the development of appropriate processes and systems for agreeing and monitoring contracts, supporting tender process and contract document development at all stages, and ensuring these are reviewed regularly and remain fit for purpose. 

Contract development will include input to service specifications and contract performance indicators. 

To assist the Contracting and Collaboration Team in supporting the delivery and development of improved performance across the organisation. 

To assist the Contracting and Collaboration Team in administering the contract performance monitoring systems to enable timely and accurate analysis. 

The post holder will research as directed on strategic issues, based on firm evidence and management information which will underpin the delivery of services at all levels across the organisation. This requires particularly close working with the Trust’s Head of Contracting and Collaboration, Senior Contracts Manager, Contract Managers, clinical leaders and senior managers throughout the Trust to ensure patient requirements are made explicit in the strategy, taking into account the direction of external stakeholders or competitors for patient service provision. 

To undertake training and development in support of the role and to ensure own personal development 

To adhere to all Trust policies and procedures: especially ensuring information is managed, retained and stored in line with the Trust’s Information Governance and Records’ Management policies and procedures, including ensuring that confidentiality of financial and administrative records is maintained. 

Establish and maintain relationships with the board of directors, corporate staff and operational staff. 

Act as the organiser of the team developing a clear understanding of the role and functions of the various teams with which there are interactions daily; and

To undertake other appropriate duties as directed, being adaptable to service needs and changes.

 

**Previous Applicants Need Not Apply **

Person specification

Qualifications

Essential criteria
  • Minimal requirement: NVQ level 4 / Diploma / Higher National Certificate OR equivalent level of knowledge / certification / will be taken into consideration
Desirable criteria
  • Continuing Professional Development in a contract related discipline.

Skills

Essential criteria
  • Ability to adhere to tight deadlines
  • Clear logical mind coupled with attention to detail and persistence

Knowledge

Essential criteria
  • Knowledge of NHS contracting and commissioning approaches

Experience

Essential criteria
  • Experience of working in a role with a contracts/ commissioning or management function

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNational Preceptorship for Nursing Quality MarkHappy to Talk Flexible WorkingWomens Staff NetworkCycle to Work

Documents to download

Apply online now

Further details / informal visits contact

Name
Amanda Roberts
Job title
Head of Contracts and Collaboration
Email address
[email protected]
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