Job summary
- Main area
- ICT Digital
- Grade
- Band 6
- Contract
- Fixed term: 12 months (or Secondment)
- Hours
- Full time - 37.5 hours per week (Monday to Friday - Shifts of 8am to 4pm, 9am to 5pm or 7am-3pm (Maintenance Window). Will be expected to occasionally undertake out of hours work. May also be required to undertake On-Call (24/7))
- Job ref
- 246-COR7863802
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Hellesdon Hospital
- Town
- Norwich
- Salary
- £38,682 - £46,580 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 12/04/2026 23:59
Employer heading
Digital Infrastructure Technician
Band 6
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust, high-performing, and modern ICT infrastructure.
The Digital Infrastructure Technician will play a key role in ensuring the stability, security, and efficiency of the NSFT Trust’s IT infrastructure. This position is responsible for the implementation, support, maintenance, monitoring, and continuous improvement of core digital systems, ensuring they operate reliably and effectively to meet the needs of the organisation.
Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services.
Main duties of the job
The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking and telephony equipment, Azure cloud services, SQL databases and Veeam backup solutions. This role will also involve leading technical aspects of infrastructure projects, implementing new technologies, and demonstrating a proactive attitude toward learning and supporting emerging systems.
We are seeking an individual who can quickly familiarise themselves with existing systems and respond effectively to diverse support needs. Strong communication skills, a practical and solution-focused approach to technical inquiries, and the ability to resolve issues efficiently are essential for success in this role. The successful candidate must hold a full valid UK driving licence and be willing to travel to various NSFT sites across Norfolk and Suffolk.
Due to the importance of this role, the interview process will include four technical competency-based questions, followed by a 30-minute technical assessment to evaluate the candidate’s skills and suitability for the position.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
In addition to operational duties, the post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trust’s goal of providing robust, high-performing digital systems that enable excellent service delivery for all end users.
Applicants must hold a minimum of one industry-recognised technical ICT qualification, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE), along with ITILv4 Foundation certification. Candidate must be educated to degree level standard in any ICT subject or equivalent qualification or experience.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Skills
Essential criteria
- The ability to work within strict guidelines and deadlines
- Willingness to learn and continue to learn new technical skills, where appropriate
Qualifications
Essential criteria
- Educated to degree level standard in any ICT subject or equivalent qualification or experience
- An industry recognised Technical ICT qualification e.g. Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE)
- ITILv4 Foundation
Desirable criteria
- Specialist industry technical qualifications from major vendors including: Cisco, VMWare, Microsoft, SQL, Solarwinds, Veeam
Experience
Essential criteria
- Providing infrastructure support within a large multisite/location environment
- Working with project managers for delivery of infrastructure projects
Other
Essential criteria
- Full UK Driving License
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tim Weller
- Job title
- Digital Infrastructure Team Leader
- Email address
- [email protected]
- Telephone number
- 07776 455882
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