Job overview

Telephonist & Out of Hours Receptionist

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT. 

Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants “on call” documentation for the Trust and switchboard.  The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

Please refer to Job description for more details

Main duties of the job

• To provide telephone operator services for all networked premises throughout the Trust

• To operate emergency systems and pager systems

• Responding to and following all policies and procedures in the event of an emergency i.e. Fire

• Responding to all alarm systems and carrying out procedures as appropriate to the alarms

• Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key.  Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. 

Replacing batteries to pagers as required.  Compiling the daily doctors and consultants ‘on call’ documentation for the Trust and switchboard.

• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.