Job overview

To work as part of the Private Patient and Overseas Visitors team providing administrative support of a high standard. Demonstrates due diligence whilst maintaining and promoting effective working practices commensurate with the post. Maintains confidentiality relating to the welfare and treatment of patients and staff at all times

• To work as a member of the Admin Team and supervise the Administration Team
• To provide administrative support to the Management Team in the Private Patients and Overseas Visitors Service
• The post holder will be expected on a day to day basis to supervise members of the admin team, supervise their work, and to prioritise and coordinate their work in order to meet the needs of the department.
• The post holder will also be expected to ensure that tasks are completed accurately and in a timely manner.

Main duties of the job

Administration and Clerical:

• Record keeping and ensuring all documentation, both written and electronic, is accurately completed using a variety of software.
• To be an integral team member for ensuring patients receive high standards of care.
• Receive and deal with telephone enquiries on behalf Private Patients and Overseas Visitors Service
• Ability to input complex information, including clinical information, and data into a computer throughout the working day accurately and effectively with interruptions from telephone calls and staff management responsibilities
• Ability to multi-task in a demanding and pressurised working environment
• Is responsible for a group of dedicated outpatient clinics ensuring that at all times a high quality service is provided to patients, consultants and their staff.

• Ensures that all clinic slots are filled appropriately maximising clinic usage.
• Oversee the booking of inpatient procedures, ensuring that staffing is secured and all relevant departments informed.
• Identify and register all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.
• Effectively inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.  
• All job offers are subject to satisfactory pre-employment checks.