Job overview

The post holder will support  the delivery of services within the Long Term, Urgent, Cancer & Community Directorate. They will work closely with Directorate, Care Group and Department leadership teams to support capacity and demand planning and managing compliance against national standards and local driver/watch metrics.

This role is specifically focussed on operational delivery of Urgent and Emergency Care (UEC) services. 

Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines.

Reporting to the Service Manager the post-holder will work to operationally manage the delivery of service key to delivery of UEC with some flexibility to support Acute, Medical and cancer services as required.

Duties will include monitoring pathways in identified specialties, operational managing delays which impact on achievement of ED and hospital flow, engaging with clinical staff to ensure job plans are effective and activity is managed in a timely manner, reporting performance data at relevant forums and supporting the senior team to produce relevant reports and updates.

At Harrogate and District NHS Foundation Trust, our values are Kindness, Integrity, Teamwork and Equality (KITE). If you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.

Main duties of the job

• Responsible for highlighting and addressing issues of concern, as appropriate
• Support development of appropriate reporting and develop robust Validation processes
• Provide training and communication in relation to capacity & demand modelling and performance against KPIs
• Support the Triumvirate to delivery their Care Group's Driver Metrics as part of the HDFT Impact quality improvement methodology
• Maintain Departmental governance processes in support of nursing and clinical leadership team(s)

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.