Job summary
- Main area
- LTUC Medical Records
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 421-LTUCC-3024R
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate District Hospital
- Town
- Harrogate
- Salary
- £24,625 - £25,674 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading
Patient Pathway Central Support Officer
Band 3
Job overview
We are looking for an Patient Pathway Central Support Officer who can help us deliver an efficient, high quality medical records service across the Long Term and Unscheduled Care Directorate. This role is essential to providing safe care to our patients by providing efficient and effective administration services for outpatient bookings and patient pathway management teams. The role will be key to helping us achieve our targets.
Main duties of the job
Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Detailed job description and main responsibilities
Main responsibilities:
- Receive telephone queries from patients and other service users, resolving general queries, cancelling and amending appointments.
- Where necessary provide support to the patient pathway booking teams with administration tasks as well as more specialist support with work on our patient booking systems.
- Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
Person specification
Essential and Desirable
Essential criteria
- A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
- Previous experience of booking outpatient appointments
- Previous NHS experience
- Experienced PCS and ERS user
- Understanding of confidentiality and data protection principles
Desirable criteria
- Previous experience working in an Outpatient Bookings team.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Victoria Reeve
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 01423 555362
- Additional information
please see attached JD and contact Victoria Reeve at [email protected] or 01423 555362 for more information
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