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Job overview

An exciting opportunity has arisen for a lead patient pathway coordinator to join the planned and surgical care directorate.   The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management.  This role will supervises a small team that will manage all specialties across a care group.  The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust’s waiting time standards and the Trust’s Patient Access Policy seeking reference from the Manager as required.  The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets.  A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Main duties of the job

The Patient Pathway Team is located in the Trust’s Operational Directorates and work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.

The team responsibilities includes:

• Management of referrals, supporting clinical teams through the triage process and booking outpatient appointments.
• Understanding clinic templates and monitoring utilisation.
• Monitoring waiting list and carrying out validation.
• Patient communication via letter and telephone.

Building relationships with clinicians, nurses, managers and other admin teams.

Working for our organisation

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. 

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service.  Our values are Kindness, Integrity, Teamwork and Equality.  

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.