Job summary
- Main area
- e-Rostering
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 421-CORP-3011R
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate District Hospital
- Town
- Harrogate
- Salary
- £24,169 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 11/06/2025
Employer heading
E-Rostering Service Desk Assistant
NHS AfC: Band 2
Job overview
Are you passionate about customer service and working in a digital service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service desk.
We welcome prospective applicants contacting us for an informal discussion and to answer any questions you may have. For more information please contact John Snelson - e-Rostering Team Leader at [email protected].
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if you are interested.**
Main duties of the job
The Department are the expert system administrators of the e-Rostering system and associated modules, including Safecare, ESRgo, TimeClocks and Medics on Duty. They are responsible for undertaking all system configuration, support, training, data analysis and reporting to maximise the benefits and ensure it is fit for purpose and supports optimum and efficient staffing requirements.
You will be inputting data into the central e-Rostering system, so you must be able to maintain accuracy and have an eye for detail. You will be answering the phone and support requests from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place.
You will already be able to use Excel, Word and other MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our e-Rostering system.
The service desk operates Monday – Friday, 8.30 – 4.30. The team operate a paperless environment.
Please ensure you read the job description and evidence how you meet the person specification in your application.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Detailed job description and main responsibilities
Key Responsibilities
- Provide initial first line support for system access and issues, escalating where additional investigation is required.
- Maintain high levels of system security in line with Trust policies
- Provide day-to-day support for e-Rostering system users, answering telephone and email queries.
- Undertake system administration activities, i.e. managing user accounts, allocating correct system access and ensuring that user requests are responded to.
- Provide administration support for new user and department migrations to the system.
- Assist with the accurate maintenance of system data and troubleshooting of issues / errors.
- Responsible for the preparation and distribution of daily and ad-hoc reports.
- To collect and prepare activity data as required, including efficiency indicators on roster production, utilisation of staff and performance of the software.
- To provide data on an ad-hoc basis as required by the e-Rostering Manager.
- Supporting the workforce of the trust in the operation and development of the e-rostering system
- Responsible for the creation and maintenance of electronic documentation and records within the document library.
- Preparing and issuing agenda and papers for meetings, taking actions as appropriate
- Assisting the team with administration and maintaining accurate electronic records.
- To escalate all issues of risk or concern to the E-Rostering Manager.
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- To work on their own initiative and without routine direct supervision
- Commitment to delivering a high-quality service to Trust staff impacted by the introduction of new IT solutions
- Assist in training of new staff
- Commitment to developing good working relationships with colleagues and wider staff.
- Undertake all such reasonable other duties as may be required as part of the role.
Other Requirements
- Ensure confidentiality at all times.
- Provides effective communication, maintaining excellent inter-personal skills when dealing with members of staff at all levels within the Trust. Liaises with other departments as required.
- Take responsibility for continuous professional development.
- The role is based on site at Harrogate
- Interviews will be held in person on site at Harrogate
Special Conditions
- Undertake other tasks and duties as required which are commensurate with the nature of this post.
This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post holder.
For more information please see job description attached.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in Maths and English grade 4 or above or NVQ Level 2 or above in Business Administration
Experience
Essential criteria
- Good understanding of IT software packages such as Word, Excel, and Outlook
- Excellent communication skills
Desirable criteria
- Administration experience
- Working within a service desk environment
- Administration knowledge of Optima (HealthRoster) or ESR.
Skills and Aptitude
Essential criteria
- Good Planning and Organisational Skills
- Good interpersonal skills
Desirable criteria
- Ability to work within a team
Knowledge
Essential criteria
- Analysis and problem solving skills
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- John Snelson
- Job title
- e-Rostering Team Lead
- Email address
- [email protected]
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