Job summary
- Main area
- Reception Supervisor
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 419-7266316-RS-FH
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Heatherdene
- Town
- Harrogate
- Salary
- £27,485 - £30,162 pro rata
- Salary period
- Yearly
- Closing
- 27/07/2025 23:59
Employer heading
Reception Supervisor
Band 4
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
A great opportunity has arisen for a good and caring communicator with excellent interpersonal skills to lead our friendly dynamic reception team at YorSexual Health Harrogate - part of York and Scarborough Teaching Hospitals NHS Foundation Trust.
The successful candidate will be the first point of contact for our service users and should be able to demonstrate an effective level of communication whilst acting with empathy in what can be an emotional or difficult situation. You will need to be self-motivated, and a good team player and you will also be first contact for staff on a day-to-day basis for the reception team.
This is a great opportunity to join the NHS to support its work and enjoy the staff benefits that this brings.
Please do feel free to call us for an informal chat about the role to find out more about it!
Main duties of the job
Duties will include but not be limited to:
- Registering and booking patients using our stand alone computer system.
- Providing administration support to the multidisciplinary team.
- Providing administration support to the HIV clinicians
- Undertaking supervisory duties and line management for the Reception team, including Annual Leave, Rotas, E-Roster
- Liaising with clinical and admin teams to provide excellent service for all our Service Users
- Core hours will include shifts until 8pm on a rota basis
Experience of working in a healthcare setting and some reception knowledge would be desirable, though not essential. Supervisory or equivalent experience is desired. Full training will be given on our stand-alone IT system.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Knowledge, training and experience
Essential criteria
- GCSE or equivalent in English or a good standard of written English
- Previous reception experience
- Computer literate
Desirable criteria
- Willing to undertake any necessary training
- Typing/word processing or experience of the same
Skills
Essential criteria
- Can communicate in a clear and understandable manner in person and on the telephone
- Can demonstrate a non-judgmental and flexible attitude towards patients and sexual health in general
- Ability to demonstrate self-motivation and enthusiasm and ability to use initiative when working alone
Desirable criteria
- Has experience of working with young people or people who may find it difficult to be clear about their needs
- Able to work evenings and occasionally cover for holidays/sickness
Aptitude and Personal Qualities
Essential criteria
- Understands the importance of maintaining confidentiality
- Ability to recognise when patients need immediate input from staff and direct appropriately
- Friendly and approachable manner with colleagues
- Able to work as a sole receptionist supported by the clinical team
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Gibson
- Job title
- Clinical Support Co-Ordinator- Workforce
- Email address
- [email protected]
- Telephone number
- 01904 725618
- Additional information
Nikki Foster - Service Manager
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