Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-7406847-CRA-MS
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Scarborough Hospital
- Town
- Scarborough
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 02/09/2025 23:59
Employer heading
Cardio Respiratory Administrator
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
Are you looking to make a difference in the work that you do?
If so, this role could be for you!
We are looking to appoint a motivated individual to join the Cardio Respiratory Admin Team at Scarborough Hospital.
This is a varied role with the post holder having to work flexibly to provide a full and comprehensive administrative support to the technical team.
The duties include, but are not limited to;
- Registering and booking outpatient referrals onto our hospital administration system.
- Covering the reception desk, dealing with patients face-to-face, ensuring they are checked-in and directed to the waiting area.
- Dealing with telephone queries and handling large volumes of calls agreeing outpatient appointments with patients.
It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one, during what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and being able your use your own initiative.
We look forward to receiving your application!
Main duties of the job
- To process all patient appointments within agreed timescales and in accordance with clinician requests.
- To monitor, maintain and update electronic worklists, and ensure that items are actioned in a timely manner, taking remedial action where necessary.
- Support patients attending the Cardio Respiratory Department, using tact and diplomacy.
- To book, amend, or cancel appointments in accordance with the Standard Operating Procedures.
- Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
- Any other administrative or clerical duties, which may be required as part of post.
- To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
- To maintain patient confidentiality at all times.
Working for our organisation
For more information about our Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
-
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
-
27 days holiday rising to 33 days (depending on NHS Trust service)
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
A variety of different types of paid and unpaid leave covering emergency and planned leave
-
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
NHS Car Lease scheme and Cycle to Work scheme
-
An extensive range of learning and development opportunities
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications
Essential criteria
- GCSE or equivalent
- Good written and spoken English
Knowledge, Skills & Experience
Essential criteria
- Experience of working within a team
- Understanding a range of work procedures and processes
- Experience of using patient administration systems
- Experience of working with Microsoft packages
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working to a high standard in a customer service environment
Desirable criteria
- Experience of using a patient database and recording accurate data
- Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
Personal Attributes
Essential criteria
- Ability to learn additional skills and to provide cross cover for all areas of Department
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
Desirable criteria
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Heather Rafferty
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01723 236146
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