Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-6207605-AMS-PSD
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York
- Town
- York
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- 02/05/2024 23:59
Employer heading
Assistant Medical Secretary
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Did you know that we offer a generous relocation package (if you accept a minimum 12 month contract) – please read the attached document for more details. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking to recruit an Assistant Medical Secretary to join the Clinical Haematology Secretarial Team based at York Hospital. The post is for 37.5 hours per week, working as a member of a team providing support to the Consultant Haematologists and their respective teams.
Excellent secretarial skills and audio-typing experience/qualifications are required, in addition to a good understanding of customer relations and general administrative duties. You will be required to deal with enquiries from patients, Consultants and GPs via telephone and email.
Main duties of the job
You will be responsible for typing clinical and administrative letters, answering telephone enquiries and dealing with patient queries, as well as covering colleagues during periods of absence. In addition, there will be an element of booking clinic appointments for patients.
The successful candidates will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively. Whilst being an effective team member and supporting colleagues.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (pro rata, depending on NHS Trust service)
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected]
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Qualifications
Essential criteria
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills – OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II (or equivalent e.g. RSA II)
Desirable criteria
- Qualification or appropriate training in customer service
- ECDL
Experience
Essential criteria
- Minimum 6 months secretarial/administrative experience
- Experience of using a variety of IT applications, including Microsoft Office
- Experience of working in a customer focused environment
Desirable criteria
- NHS experience
Skills
Essential criteria
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Effective communication skills, verbal and written
- Ability to cope with distressing and emotional situations with patients, relatives and staff
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to be flexible and to adapt to new demands
- Ability to get on well with members of a team
Desirable criteria
- Ability to exercise judgement and resolve problems
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Megan York
- Job title
- Service Manager, Clinical Haematology
- Email address
- [email protected]
- Telephone number
- 01904 725043
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