Job vacancy: Waiting List Coordinator, York and Scarborough Teaching Hospitals NHS Foundation Trust, York

Job summary

Main area: Adminstration & Clerical
Grade: Band 4
Contract: 12 months (Secondment opportunity also available. Up to 12 months. The post may become Permanent at the end of this Fixed Term/Secondment.)
Hours: Part time - 25 hours per week
Job ref: 419-7285201-WLC-SY

Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Scarborough / York
Town: York
Salary: £27,485 - £30,162 pro rata
Salary period: Yearly
Closing: 27/07/2025 23:59

Waiting List Coordinator

Band 4

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

We are KIND
We are OPEN
We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

People for Patients. Our People, our Patients, our Priority

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Qualifications

Essential criteria

Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3

Relevant experience

Essential criteria

Experience of working in the NHS or similar organisation for minimum of 1 year
Experience of working under pressure and to tight deadlines for minimum 1 year.
Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year.
Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
Good attention to detail and completion of tasks to deadlines

Desirable criteria

Knowledge of the Core Patient Database (CPD).

Knowledge and skills

Essential criteria

Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
Good organisational and time management skills
Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
Must be computer literate, including typing and advanced keyboard skills
Excellent verbal and written communication skills.

Personal characteristics

Essential criteria

Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
Ability to challenge clinical colleagues if booking practices affect access target achievement
Good telephone manner and the ability to deal sensitively with enquiries

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers and Bank only staff will not be charged.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone 0300 106 1452 or email [email protected].

Use of Artificial Intelligence (AI)

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Agile and Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Employee Assistance Programme (EAP)

All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

Relocation Package

The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.

A bit more about us and the surrounding area

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

Sponsorship

If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.