Job summary
- Main area
- Band 3 Administrative Assistant Children's Therapies
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 419-6827604-AA-FH-A
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Children's Therapy Department
- Town
- York
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 10/06/2025 23:59
Employer heading
Administrative Assistant
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking for an enthusiastic and motivated individual, to join our friendly team as an Administration Officer, in the Children’s Therapy Department.
We offer full flexibility for the successful candidate to choose their primary base of work, from our offices at York Hospital, Malton Hospital or Springhill house in Scarborough. A hybrid or mixed-location arrangement is also available if preferred.
The post holder will provide support to the Children's Therapy Team by contributing to an efficient and effective service within a very busy environment, working within strict departmental procedures, with responsibility for receiving, maintaining, and providing manual and electronic data containing sensitive and confidential information. The role will involve making appointments, the upkeep of our electronic records on System One, inputting of therapy referrals and general office duties along with telephone calls, and the meeting and greeting of patients which may include reception duties
You will need to have excellent communication skills, and be effective in prioritising workloads, with a flexible and patient centred approach.
Main duties of the job
- Providing support to the Children's Therapy Team by handling general enquiries, whether they come in via correspondence, phone calls, email, or in-person.
- Adhering to established departmental procedures while managing various tasks, including receiving, organising, and maintaining electronic data, which may contain sensitive and confidential information
- Be responsible for the supervision of other support staff, and contribute, where necessary, to the induction of new or less experienced staff.
- Scheduling patient appointments and ensuring accurate record-keeping using SystmOne.
- Demonstrating excellent communication and interpersonal skills to effectively interact with patients and colleagues.
- Working both independently, using initiative when needed, and collaboratively as part of the broader Children's administration team.
- To undertake the ordering of stock and supplies or contribute to the monitoring of levels.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
- Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience
Experience and Knowledge Required
Essential criteria
- Previous Secretarial/ Administrative experience (1 year minimum)
Desirable criteria
- Working knowledge of System One
- Supervisory skills
Skills
Essential criteria
- Able to organise and prioritise own workload
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vicky Parker
- Job title
- Service Manager Children's Therapy Team
- Email address
- [email protected]
- Telephone number
- 01904 726599
- Additional information
Harriet Rossol
AHP Team Manager
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