Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 17 hours per week (Role includes working nights and weekends)
- Job ref
- 419-73300152-A-MY
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
Employer heading
Administrator/Receptionist
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.
Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.
Previous applicants need not apply.
Main duties of the job
The role involves:
- Registration of patients attending the Emergency Department
- Providing a courteous and efficient reception service
- Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
- Dealing with a variety of enquiries made in person or by telephone
- Undertaking any other tasks as directed
You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.
You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.
Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.
Working for our organisation
For further information on working for our Trust please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
-
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
-
27 days holiday rising to 33 days (depending on NHS Trust service)
-
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
-
A variety of different types of paid and unpaid leave covering emergency and planned leave
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
-
NHS Car Lease scheme and Cycle to Work scheme
-
An extensive range of learning and development opportunities
-
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- ECDL or equivalent (or proven working knowledge)
Desirable criteria
- NVQ III or equivalent experience in general administration or Customer Service
Experience
Essential criteria
- Highly skilled in delivering customer based services in a face to face setting.
Desirable criteria
- Previous experience of NHS administration services
Aptitude and Personal Qualities
Essential criteria
- Evidence working as part of a team
- Evidence understanding of need for Confidentiality
Skills
Essential criteria
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
- Evidence of good verbal communication skills and interpersonal skills
- Ability to cross reference information and pay attention to detail
Desirable criteria
- Experience of organising workloads and time management
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Coates
- Job title
- Assistant Admin Manager
- Email address
- [email protected]
- Telephone number
- 01904 724601
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