Job summary
- Main area
- Gastroenterology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Day shifts)
- Job ref
- 419-7196411-PSA-MY
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 11/06/2025 23:59
Employer heading
Patient Service Assistant
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
An exciting opportunity has arisen for Patient Services Assistants (PSA) on ward 36 which is a medical ward with a gastroenterology specialty.
The patient services assistant role will involve working as part of an integrated team, guided by local and Trust policy and procedure. This will involve carrying our non-nursing duties as delegated by the Registered nurse, using initiative within the level of competence expected for the role. To assist and support members of the multi disciplinary team in order to provide a high standard of patient centred care whilst demonstrating care and compassion in meeting the patient's needs.
Main duties of the job
The PSA will focus on supporting the nutrition needs of patients, this will include:
- Taking on the role of 'nutrition coordinator' at mealtimes liaising with nursing staff to ensure that patients are sitting out or up in bed and ready to eat.
- The PSA will ensure the patients have hand hygiene wipes available and offer help where needed, ensure the correct cutlery and aids are available and that the 'red tray' system is implemented.
- Assisting patients at mealtimes and helping them with food where appropriate.
- Working alongside nursing staff to promote 'first a drink', helping patients with drinks to support hydration.
- Supporting patients to complete their menus, offering help as required and ensuring that the correct menus (including special diets, snack menus, finger food etc.) are ordered.
- Completing food and fluid charts. escalating concerns to nursing staff.
- Keeping nutrition board up to dates.
Additional duties to support the nursing team as required.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications and Training
Essential criteria
- Able to work alone and with others as part of a team using initiative
- Good customer service skills
- Basic IT skills
Desirable criteria
- Able to prioritise workload of self and others
- Previous NHS experience
- Basic understanding of infection control
- Knowledge of NHS and local Trust
Aptitude and Personal Qualities
Essential criteria
- Previous experience of working with people
- Effective verbal communication skills
Desirable criteria
- Previous NHS experience
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Vicky Davey
- Job title
- Deputy Sister
- Email address
- [email protected]
- Telephone number
- 01904 726036
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