Job summary
- Main area
- General Surgery and Urology
- Grade
- Band 5
- Contract
- Fixed term: 12 months (Secondment opportunity for NHS employees)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-6221973-SM-S-A
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Teaching Hospital
- Town
- York
- Salary
- £28,407 - £34,581 pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Service Manager
Band 5
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Did you know that we offer a generous relocation package (if you accept a minimum 12 month contract) – please read the attached document for more details. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
People for Patients. Our People, our Patients, our Priority
Job overview
An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Surgery Care Group as a Service Manager for Urology and Breast. The post will be based at York Hospital, however, there may be a requirement to travel and work at Scarborough Hospital.
The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.
If you are a current NHS employee, please seek permission from your current line manager before applying for this post on a secondment basis.
Main duties of the job
The successful candidate will be required to:
- Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
- Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
- Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
- To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected]
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Knowledge, training and experience
Essential criteria
- Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience.
- Educated to Degree Level OR have equivalent experience
- Previous Administrative experience (3 years minimum), including a minimum of 1 year’s Staff Management/ Supervisory experience
- Word Processing and Computer literacy skills to RSA3/NVQ3 Level
- Previous experience of dealing with sensitive and/or complex situations
Desirable criteria
- ECDL
- Understanding of RTT 18- week pathway
- Experience of working within the NHS
Personal Attributes
Essential criteria
- Self-discipline/motivated to function independently, but also able to motivate others
Skills
Essential criteria
- Able to organise and prioritise both own workload and that of others as required
- Possess a range of developed communication skills
- Able to function effectively as part of a Team
- Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
- Ability to practice delegation, negotiation and motivation skills.
Desirable criteria
- Experience of managing organisational change within a team e.g. restructures, changes to job requirements.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Vicky Reader
- Job title
- Operational Service Manager
- Email address
- [email protected]
- Telephone number
- 01904 725263
- Additional information
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