Job summary
- Main area
- admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (working hours are 08.30 – 16.30, would need to work a Monday and Friday other two days to be negotiated.. Would also accept 15hrs for two candidates same working hours as above and Mondays and Fridays to be covered other working days can be negotiated.)
- Job ref
- 419-7319624-PAO-FH
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
Employer heading
Paediatric Outpatient Administrator
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively as you will be working in a busy children’s clinic environment which can sometimes be noisy. Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.
As a focused individual, you will need to be organised and have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.
We would welcome any telephone/email enquiries prior to application .
Main duties of the job
- Action appointments from worklist.
- Action appointment requests on electronic database from clinicians and consultants.
- Change, cancel or amend appointments as required whilst following various booking rules.
- Ensuring clinics are appropriately utilised.
- Expedition of referrals.
- Maintain clinic room bookings.
- Manage electronic worklists.
- Add, end and re-open referrals on electronic database
- Escalate issues to appropriate manager/clinician.
- Meet and greet parents/children asking relevant screening questions.
- Receive enquiries via telephone, email, text or fact to face from internal and external parties.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
- • GCSE Maths and English at grade C+ or equivalent
- • Good written and spoken English
- • Willingness to work towards Level 3 qualification
Desirable criteria
- • Administrative qualification equivalent to NVQ Level 3 or equivalent experience
Experience and Knowledge Required
Essential criteria
- • Experience of working within a team
- • Understanding of a range of work procedures and processes
- • Experience of working to a high standard in a customer service environment
- • Demonstrable knowledge of secretarial or administration procedures
Desirable criteria
- • Previous administrative experience of at least one year
- • Experience of dealing with confidential information
- • Experience of working in the NHS
Skills and Attributes
Essential criteria
- • Good verbal, written communication skills and good interpersonal skills
- • Ability to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
- • Ability to communicate effectively with all service users
Desirable criteria
- • Good organisational skills
Aptitude and Personal Qualities
Essential criteria
- • Able to work as part of a team
- • Able to work in a fast paced environment and remain calm during busy periods
- • Able to show flexibility and adaptation to service requirements
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Charlotte Brown
- Job title
- Child Health Outpatient Manager
- Email address
- [email protected]
- Telephone number
- 01723 38 5365
- Additional information
Carol Butler – [email protected]
List jobs with York and Scarborough Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors