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Job summary

Main area
Audiology
Grade
Band 2
Contract
12 months (Fixed Term contract)
Hours
37.5 hours per week (full time over 4 days)
Job ref
264-7645195-SUR
Employer
Kettering General Hospital NHS Foundation Trust
Employer type
NHS
Site
Kettering General Hospital
Town
Kettering
Salary
£24,465 per annum
Salary period
Yearly
Closing
06/01/2026 23:59

Employer heading

Kettering General Hospital NHS Foundation Trust logo

Audiology Receptionist

Band 2

Job overview

Fixed-term: 12-months

This is an exciting opportunity to come and work in Kettering's busy audiology department comprising of 3 admin team members and 10 audiologists. We are a friendly team dedicated to providing the best hearing care for the adult and paediatric population. 

In this role you will be responsible for the day-to-day reception duties as well as providing administrative support the admin manager and deputy head of audiology. 

The successful post holder will need to be able to work well under pressure and have good computer skills. They will be friendly, welcoming and empathetic with good listening skills. 

Main duties of the job

To be the first point of contact for when patients attend the audiology department. To welcome patients and provide a positive first impression, enhancing patient experience. 

To check in and book appointments for patients, answer telephone calls and respond the general queries, issue hearing aid batteries and spare parts for aids and assist in the general day to day running of the audiology department. 

Working for our organisation

**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

  • Compassion
  • Accountability
  • Respect
  • Integrity
  • Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. 

The Hospital Group encourages applications from people who identify from all protected groups.  We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme. 

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person specification

Qualifications

Essential criteria
  • 4 GCSE's Including English and Maths (A-C) or equivalent qualification
Desirable criteria
  • Typing/Admin Qualification

Knowledge and Experience

Essential criteria
  • Experience of working with the public
  • Experience of previous reception front of house duties
  • Experience with answering telephone calls
Desirable criteria
  • Previous Experience of working with hearing impaired individuals

Skills

Essential criteria
  • Demonstrate the ability to work alone or in a team structure
  • Demonstrate ability to use Microsoft Word/Excel
  • Proficient keyboard & IT skills
  • Demonstrate ability to handle people in a courteous and sensitive manner, which takes into account their individual needs.

Personal Attributes

Essential criteria
  • Empathetic
  • Good Time Keeper
  • Flexible/Adaptable

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveDisability confident leaderInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.National Preceptorship for Nursing Quality Mark

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Luke Martin
Job title
Audiology Admin Manager
Email address
[email protected]
Telephone number
01536 492136
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