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Job summary

Main area
Pre-op Assessment
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 24.15 hours per week (Mon- Thurs 12-5pm and Friday 12-4.15pm)
Job ref
264-6192546-SUR
Employer
Kettering General Hospital NHS Foundation Trust
Employer type
NHS
Site
Kettering General Hospital
Town
Kettering
Salary
£22,383 pro rata
Salary period
Yearly
Closing
07/05/2024 23:59

Employer heading

Kettering General Hospital NHS Foundation Trust logo

Pre-op Admin Support

NHS AfC: Band 2

Job overview

A fantastic opportunity has arisen within the Pre-Assessment service at Kettering General Hospital to join a team with a vision to provide the best experience for patients.

You should be able to work as part of a very busy team and on your own initiative, as well as having excellent communication, organisation and interpersonal skills. You will need to be flexible and be able to manage a workload to meet pre-determined deadlines. You should have a proven clerical background, excellent customer focused communication skills, confidence in using basic IT systems and have the ability to work to tight deadlines. 

Main duties of the job

  •  To be able to work unsupervised using own initiative, managing, and prioritising own workload    
  • Answer telephone calls from patients and families and other external organisations in an efficient manner and document and escalate any messages in a timely manner. 
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.   
  • Deal with routine information/enquiries in a professional manner, using tact and diplomacy where there are barriers to understanding.  
  • To be professional and always maintain confidentiality and discretion and always comply with the terms of the Data Protection Act 2018 and local Trust policies.   
  • To provide full and efficient administrative support to the staff team including distributing incoming/outgoing mail, scanning, and photocopying as required. 
  • Managing incoming and outgoing emails. 
  • Organising maintaining filing systems. 
  • Ensure all patient demographics and contact details are kept up to date on CareFlow EPR.   
  • When required schedule patient appointments, coordinating with clinicians and other healthcare professionals.  
  • Printing and taking paperwork to designated area ready for pre-op clinic.  

 

Working for our organisation

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
 
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
 

Detailed job description and main responsibilities

For further information on the full job description, role and responsibilities and the person specification, please see the attached PDF file.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level, or equivalent in English and Maths
  • Good standard of written and spoken English
  • Effective numerical skills

Knowledge & Experience

Essential criteria
  • Previous experience of administrative roles in OPD area
  • Experience of managing and prioritising own workload and working to deadlines
  • Understanding of the requirements regarding patient confidentiality
Desirable criteria
  • In depth knowledge of NHS PAS or similar administration digital systems

Skills

Essential criteria
  • Good working knowledge of IT applications (Word, Excel, E-Mail)
  • Excellent customer service skills
Desirable criteria
  • Ability to deal with and manage conflict

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Horner
Job title
Senior Sister
Email address
[email protected]
Telephone number
01536491306
Additional information

Klaudia McGoldrick Clinic Co-ordinator 01536 493744

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