Job summary
- Main area
- Urology
- Grade
- Band 3
- Contract
- 6 months (Fixed Term - 6 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 264-7411396-SUR
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kettering General Hospital
- Town
- Kettering
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 24/09/2025 23:59
Employer heading

Waiting List Officer
Band 3
Job overview
This is fixed-term post for 6 months.
An exciting opportunity to join our busy Urology Team has arisen, we are looking to recruit an enthusiastic and motivated individual to support the scheduling of patients.
You will be working as part of a busy team and will need to have excellent communication skills with proven organisational/prioritising skills.
The applicant should have a proven clerical background and a pro-active approach to undertaking a range of varied tasks.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide a safe, compassionate and clinically excellent patient care, by being an outstanding employer for our people.
The Urology team are a friendly and dedicated group of people, we all achieve job satisfaction and feel we are an integral part in ensuring the patients journey through the Urology Unit is that of the highest standard.
Main duties of the job
To negotiate and book all patient procedures / diagnostics within the department.
To be responsible for arranging any follow-up appointments as requested by the clinicians.
To maintain the unappointed waiting list and ensure patients are booked for the appropriate investigations/ OPA's.
To deal with telephone enquiries, liaise with internal and external sources to resolve any issues, queries or complaints which may be from patients or relatives and may involve dealing with difficult situations.
To complete the triaging of new patients alongside the consultant to ensure clinics are being correctly utilised.
Working for our organisation
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent level of education, training or experience
- Excellent keyboard skills and good working knowledge of Microsoft Office in particular Excel spreadsheets
Desirable criteria
- Knowledge of medical terminology
Experience
Essential criteria
- Knowledge of PAS systems
- Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated working with unpredictable interruptions
- Ability to concentrate for long periods of time on a PC
Desirable criteria
- Previous NHS Experience or Elective Care experience
- Knowledge of effective waiting list management and patient tracking lists (PTL
Skills
Essential criteria
- Ability to work under pressure and produce high quality work to tight deadlines
- Excellent organisational / prioritising skills
- Ability to exercise judgement when dealing with patients and offer an efficient and effective service
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Personal Qualities & Attributes Ability to work within a team
- Flexible and adaptable to quick changing situations
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Caitlin Murdin
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07895330908
- Additional information
If you are interested in this post, come and see us for an informal visit, see if this department and role are what you are expecting.
Please contact Caitlin Murdin on 01536 493798 or 07895330908 to arrange .
List jobs with Kettering General Hospital NHS Foundation Trust in Administrative Services or all sectors