Job overview

This is an exciting, newly created post within the expanding Family Ambassador Programme. The role has been developed in response to national recommendations which highlight that the voices of parents and carers are not always consistently heard or included in their child’s care.

The Senior Family Ambassador will play a key role in ensuring that families feel listened to, included, and informed. The post is designed for individuals with lived experience as a parent or carer of a child who has accessed mental health services, and/or previous experience as a Family Ambassador. The successful candidate will work across systems to strengthen the voice of families and support service improvement across children and young people’s mental health services.

Main duties of the job

                 To work proactively with the allocated services. Supporting communication processes between clinical services and parents/families.

                Enabling Services to create a compassionate and responsive approach to parents, families and carers

                  Have knowledge and networks of the local area to support parents and families with information and signposting.

                   To be a point of liaison with services on family and carer matters.

                    Help parents raise concerns where necessary and take action to escalate those concerns if necessary.

                    The ability to work with highly complex and sensitive information on a daily basis.

               To use IT systems confidently, including Microsoft Office, to access records, attend meetings, and contribute to service reports.

               To collaborate with colleagues, families, and services to influence improvements in children and young people’s mental health care.

                              To work across the East Midlands region in a range of settings                              including office-based, remote, and community environments.

                               To manage travel commitments across the region (a full UK                                  driving licence and access to a car are essential).

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.