Detailed job description and main responsibilities

Main Duties and Responsibilities

Reception for Outpatients, Eye Casualty, Ward and Orthoptics.

Taking calls and supporting the Eye Casualty Triage.

Book all outpatient follow up appointments required for less than six weeks from current appointment.

Greet patients who attend all clinic appointments efficiently and courteously.

Ensure that all patient information on the electronic patient record (Camis) is up to date and correct by checking the contact details, recording at least 2 telephone numbers at each patient interaction.

 Answer telephone enquiries in an appropriate manner dealing with such enquiries within agreed limits and take appropriate action escalating patient concerns where appropriate.

Maintain good written and verbal communication with all clinic staff and other staff such as medical secretaries.

Liaise with other hospital departments, GPs and other health care professionals.

Ensure outcomes are inputted at the end of a patient’s consultation escalating where no or inappropriate outcome has been written on outcome form at the time of appointment.

Assist in requesting copies of notes, investigations and results internally and from external healthcare organisations. Assist in the search for missing notes.

Provide general administration duties as required by the department. Locate, collect, deliver and prepare clinic notes. Filing.

Photocopying and posting documentation. Provide cross cover within administration team during absence and follow relevant organisational policies such as notification sickness absence and participation in individual 
appraisal.

Use electronic patient administration system (Camis) to access patient details, update information and make follow up appointments.

Assist in the training of new members of staff.

OTHER INFORMATION

The post-holder may be required to carry out other duties, as reasonably requested by line manager.

The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.

The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.

The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work. 

The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.

The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.

The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

This job description reflects the present requirements of the post and it does not form part of the contract of employment. As the duties of the post change and develop the job description will be reviewed and will be subject to amendment, in consultation with the post-holder. It is the Trust’s aim to reach agreement on reasonable changes, but if agreement is not possible the Trust reserves the right to effect changes to the post-holders job description after consultation with them. Appropriate notice of such changes will be given.