Job summary
- Main area
- Midwifery
- Grade
- Band 2
- Contract
- 12 months (fixed term)
- Hours
- Part time
- Job share
- Job ref
- 265-7641279-FAM
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £24,465 Per annum / pro rata
- Salary period
- Yearly
- Closing
- 03/02/2026 23:59
Employer heading
Community Midwifery Hub Receptionist
Band 2
Job overview
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our community midwifery administration team supporting our hubs and our community office.
The successful candidate will need to be a team player, have the ability to work as part of a team and on your own initiative, have a flexible approach to tasks in a changing environment. They will need excellent communication, organisational, interpersonal skills and be competent in using IT systems.
You will also need to be flexible and have your own transport as you will be required to provide reception cover at different midwifery hubs (Far Cotton, Billing Road, Moulton Park and Danetre Hospital) and on site at Northampton General Hospital.
Main duties of the job
To provide an efficient reception/administrative service to the Community Midwifery Teams. The role will involve face-to-face reception and telephone duties, booking and re-arranging appointments, general admin and clerical duties.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and public.
Working for our organisation
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Northampton General Hospital NHS Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Detailed job description and main responsibilities
To welcome all patients and their family members into the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.
Answer telephone enquiries in an appropriate manner relaying information to patients and midwives where necessary.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (E-Camis) to access patient details, update information and make antenatal and postnatal appointments.
Photocopy and scan documents/notes as required and manage the department post.
Accessing and printing ICE requests in readiness for clinics.
Help maintain hub stock supplies.
Informing Estates/Electronics about any maintenance issues required at the hub.
Ensuring blood samples are collected and delivered to the hospital in a timely manner
Assist in the training of new members of staff.
These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.
Person specification
Educations, Training and Qualifications
Essential criteria
- Minimum 3 GCSE at Grade C or above, including English and Mathematics or equivalent.
Desirable criteria
- NVQ3, RSA3 or equivalent experience or qualifications
Knowledge and Experience
Essential criteria
- Very good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Proficient in Microsoft packages including Word and Outlook
- Experience of working in a busy office environment
- Planning and organisational skills
- Work well as part of a team
Desirable criteria
- NHS Experience
Skills
Essential criteria
- Developed attention to detail and accuracy
- Outstanding organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels with and outside the hospital
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
- Able to maintain confidentiality at all times
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Billingham
- Job title
- Administration Manager (Interim)
- Email address
- [email protected]
- Telephone number
- 07561602669
If you have problems applying, contact
- Address
-
Northampton General Hospital
Northampton
NN1 5BD
- Telephone
- 01604 544 745 | Opt: 1
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