Job summary
- Main area
- Volunteer
- Grade
- Volunteer
- Contract
- Voluntary: 0 days
- Hours
- Flexible working - 4 hours per week
- Job ref
- 265-7481402
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- Unpaid
- Closing
- 24/09/2025 23:59
Employer heading

Emergency Department (A&E) Volunteer (Over 18s only)
Volunteer
Job overview
Our volunteers are an invaluable part of the hospital team. Working with us in a volunteering role means you’re playing a part in delivering the best possible care to our patients and their families.
Are you friendly, caring and able to approach people to offer help?
We are looking for volunteers to support in our busy A&E departments, you will support our patients across A&E making their stay as comfortable as possible.
We are also supporting Northamptonshire Carers by engaging with our patients at A&E to improve their wellbeing – this will continue during their stay if admitted.
Main duties of the job
You will be based in A&E supporting staff with patient care. You will receive training and shadow an experienced volunteer to start with. Your duties will then include:
- Spending time with patients, engaging in friendly conversation
- Help and assist with hydration and nutrition
- Directional support
- Restocking
Volunteers cannot replace the role of a paid employee and this is not a work placement.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
- Spending time with patients, engaging in friendly conversation
- Help and assist with hydration and nutrition
- Ensure kitchen areas are clean.
- Wellbeing – offer books and puzzles to patients.
- Restocking, ensuring enough stock for staff e.g., alcohol wipes, linen
- Linen trolleys – each area has different requirements, check the needs, and restock as required, ensuring it is tidy
- Support patients with completing Friends & Family cards
We welcome volunteers from all backgrounds, if you require reasonable adjustments to make your application, please contact us on 01604 523159 to book an appointment with the team.
Person specification
Knowledge and Experience
Essential criteria
- Show empathy and compassion towards others and treats people with dignity and respect.
- Experience assisting the public.
Skills
Essential criteria
- Ability to communicate in a calm and professional manner.
- Team player
Desirable criteria
- Good interpersonal skills.
Key Competencies. Personal Qualities and Attributes
Essential criteria
- Recognise when appropriate to seek support from others.
- Reliable, honest and punctual.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jane Steinerstamps
- Job title
- Volunteer Services Coordinator
- Email address
- [email protected]
- Telephone number
- 01604 523159
- Additional information
N/A
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