Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 270-TG432-ACS
- Employer
- Northamptonshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Manfield Court
- Town
- Northampton
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 27/10/2025 23:59
Employer heading

Service Delivery Support
Band 2
Job overview
To primarily provide a range of basic administration support to identified administration staff as appropriate. To cover for colleagues during break times and absence periods where needed.
Main duties of the job
Key Responsibilities:
· To assist the Therapy Team(s) in providing a wide range of clerical and administrative duties
· To effectively manage self, workload and responsibilities.
· To assist with typing / proof reading letters and reports as directed.
· To provide general office duties to include distributing incoming/outgoing mail, scanning and photocopying as required.
· Answer telephone calls from patients and external organisations promptly and efficiently.
· To book rooms as appropriate for clinics or meetings.
· Provide admin support with various waiting lists
· To support the maintenance and management of the office environment, including stationery provision.
· Demonstrate tasks to new starters, including temporary staff, if required.
· To assist with the facilitation of meetings.
· Reception cover on an adhoc basis
· Any other duties as may be delegated.
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Knowledge
Essential criteria
- Computer literate with good knowledge of Microsoft Packages
Desirable criteria
- Working knowledge of SystmOne, E-Roster, ESR
Qualifications
Essential criteria
- Good level attained for Maths and English
Desirable criteria
- NVQ or similiar in Adminsistration or customer service
Experience
Essential criteria
- Working as partof a Team
- Working in administrative role
Desirable criteria
- Experience of working within the NHS
- Experiene of working with young people
Skills
Essential criteria
- Time management skills
- Good communication skills
- Flexible and adaptable
Desirable criteria
- Problem solving skills
Documents to download
Further details / informal visits contact
- Name
- Karen Campbell
- Job title
- Operational Support Officer
- Email address
- [email protected]
- Telephone number
- 0782 5865819
- Additional information
Jackie Ayre - [email protected]
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