Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week (8.30am to 4.30pm)
- Job ref
- 270-TF066-ACS
- Employer
- Northamptonshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Battle House - Northampton General Hospital
- Town
- Northampton
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 10/05/2024 08:00
Employer heading
Receptionist
Band 2
Job overview
We have a vacancy for a full time Receptionist or two part time receptionists ( 18.75 hours), either Monday to Wednesday morning or Wednesday afternoon to Friday to support the podiatry team based at Battle House, Northampton General Hospital. You will be part of a team that supports the delivery of the Podiatry service and plays an important role in the smooth running of clinics. We are looking for someone to provide good quality clinical and admin support to the clinical staff and to act as the first point of contact for the general public.
This clinic is accessed by a wide variety of people from all age groups. You will, therefore, need a range of skills which will include good interpersonal skills, the ability to produce clear and accurate documentation, good verbal and written communications and good organisational skills, as well as a calm, and helpful attitude and a flexible approach to your workload.
Main duties of the job
This role is essential to the smooth running of our clinical teams. You will support service users ensuring they have a smooth transition through the various aspects of their care. You will be responsible managing referrals, scanning in information regarding podiatry clinics, referrals and clinical letters. Managing the incoming post and directing it appropriately.
The clinical team uses electronic patient record, good computer skills are essential, along with familiarity with the Microsoft Office suite.
Patience a good telephone manner and attention to detail and the ability to arrange and rearrange the clinical rota at short notice. The ability to listen and diffuse patients concerns as the initial point of contact.
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Qualifications
Essential criteria
- Good standard of general education to GCSE
- IT skills and experience with system one or similar electronic record
- Previous experience in customer service
Desirable criteria
- Previous NHS experience
Behaviours and Values
Essential criteria
- Evidence of flexible working
- Excellent communication skills both verbal and written
- Demonstrating empathy and helping others
Skills and abilities
Essential criteria
- Organisational skills
- Resilient and equitable approach to work situations
- Excellent time management
Desirable criteria
- Experience of working gin a busy environment.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Grannon
- Job title
- Clinical Lead
- Email address
- [email protected]
- Telephone number
- 01536 452424
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