Job overview

The Adult Community Services (ACS) care pathway provides a range of clinical specialist teams within several sites across Northamptonshire.  This post will support the delivery of administration and reception services for a dedicated site within Northamptonshire.

The main role is to provide locality-based administration support, including reception cover where required, as part of a team that supports the delivery of several clinical services based in this locality.  This role plays an important role in the smooth running of clinics and providing positive patient experiences. 

Main duties of the job

• Provide routine administrative support to clinical and non‑clinical teams, following established procedures and local guidance.
• Undertake data entry, updating and maintenance of electronic patient records (e.g. SystmOne) checking information for accuracy and resolving straightforward errors in line with procedures.
• Support clinic administration, including preparing standard paperwork and resources and assisting with appointment booking, cancellations and rescheduling in line with agreed protocols.
• Resolve routine scheduling issues (e.g. clinic double bookings) within agreed processes.
• Issue standard patient and service communications using approved templates and systems.
• Respond to routine queries, identify and resolve issues such as missing information, appointment queries, or patient record inaccuracies.
• Support the use of digital systems and tools, running standard lists or reports as required and escalating data quality issues appropriately.
• Comply with all information governance, confidentiality, health and safety and safeguarding requirements, escalating concerns in line with Trust policies.
• Contribute to service improvement by highlighting issues, recording feedback and supporting basic data collection or audits as directed.
• Work collaboratively as part of the administration team, participating in training and induction, and supporting colleagues and new starters where required.

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce. 

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer. 

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.