Detailed job description and main responsibilities

Service Mobilisation

• To continue to develop the SPA based on learning and the agreed service specification.
• To ensure the operational policy can rapidly adapt when demand increases, and the staff team has the correct roles within it to deliver this policy at times of low and high demand.
• To develop protocols for multi-disciplinary and multi-agency working – including protocols to ensure escalation in the management of people’s safety
• To ensure processes are in place to gain consent of individuals to comply with information governance requirements.

Management of Care and Practice

•  To foster a culture of coproduction and asset-based care.
• To work with other services where introductions will be made, ensuring clear referral pathways are communicated and understood.
• To promote a culture in which there is a positive approach to risk, ensuring that plans consider the person in the context of their wider network of support.
• .To make decisions regarding the client’s needs and most appropriate treatment options/pathways based on the outcome of the assessment.
• To ensure that all practice is developed using up to date evidence base, ensuring that all staff have the appropriate skill base and supporting mechanisms to access training to work with the service user group.
• To oversee a client’s care pathway until the person is accepted by the identified service or where client has been signposted.
• To ensure that NHS, social care and voluntary sector staff can use their unique skill sets in the service, in identifying need and using their knowledge to ensure signposting to relevant agencies.
• To ensure that staff receive regular supervision and appraisal and are offered essential and developmental training in accordance with their personal development plans, and the needs of the service.

Management of Resources

• To ensure team finances are managed within the allocated budget, including recruitment and absences of staff. 
• To communicate to all staff how they can contribute to the efficient management of resources.
• To identify and deal with cost pressures which may have an impact on the financial expenditure of the team. The post-holder will be expected to notify any such situations to the service manager if they cannot be dealt with at a local level.
• To maintain the efficient use of staffing resources in the team, ensuring that staffing levels are safe, appropriate and contain the necessary skill mix, but recognising and supporting Improving Working Lives within the confines of a safe service. The post-holder will ensure that each member of staff is fully aware of their responsibilities and has a personal development plan which is based on a balance between the needs of the individual and the service.
• To manage the overall development of the team, encouraging staff to contribute their views and ideas as appropriate.

Management of Human Resources

• To implement all relevant policies and Human Resource Management, and ensure staff are aware of how to access this information.
• To delegate duties and responsibilities to other staff as appropriate to assist in the operation of the unit and to aid the development of individual staff.

Management of Information and Communication

• To develop and maintain procedures that result in good communication between the multidisciplinary team and other agencies.
• To arrange and in some instances chair relevant meetings involving other agencies necessary to facilitate good communication.
• The post-holder will lead the team in setting, implementing and monitoring realistic and achievable objectives in accordance with the aims and objectives of the service.
• To attend meetings and forums, representing the team at various levels across the network, ensuring that all staff are kept fully briefed on any new developments etc.
• The post-holder may be required to participate in specific inter-agency work relevant to the service.
• To ensure that all communication (verbal or written) between the team and other departments or agencies is of a high standard both in its content and presentation.
• To ensure that all written and electronically stored information is accessible only to authorised personnel and is stored in accordance with the Data Protection Act.

Management of the Environment

• To ensure that the Health and Safety at Work Act is adhered to by all staff.
• The post-holder will have responsibility for ensuring that all staff receives any training necessary in order to meet the requirements of the Act. (e.g. fire training, first aid, etc.).
• The post-holder will be responsible for taking immediate action to deal with any problem which might affect service user, visitor or staff safety. This will involve liaison with the relevant Health and Safety Co-ordinator.
• To ensure local response in managing incidents by using the Trust Incident Policy and implementation outcomes to change and improve practice.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.