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Job summary

Main area
NEPTS Operations Manager
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Various Shifts over 7 days)
Job ref
335-A-1818
Employer
East Midlands Ambulance Service NHS Trust
Employer type
NHS
Site
Derbyshire Various
Town
Derbyshire
Salary
£26,530 - £29,114 per annum
Salary period
Yearly
Closing
13/07/2025 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

NEPTS Operations Manager - Derbyshire

NHS AfC: Band 4

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


 

Job overview

The post holder will be based across various NEPTS stations within Derbyshire and will be responsible for ensuring that they provide all elements of leadership and support to their staff teams. Each NEPTS Operations Manager will have a portfolio area of work that aligns with contractual requirements and will be working to objectives within that area.

The post will be an integral part of service delivery and delivering contractual key performance indicators, increasing performance and working with health care partners in developing innovations and service change.

Main duties of the job

The  post holder is responsible for all day to day management of the station and vehicles and will be the first line manager for the staff based at various stations across Derbyshire 

The post holder will be a single point of contact for escalations within their designated area, providing support to the health care professionals, stakeholders and patients.

You will be  will be expected to be able to travel across Derbyshire and the neighbouring hospital sites that we currently serve.

Working for our organisation

An  exciting opportunity has arisen for a NEPTS Operations Manager to join our Non-Emergency Transport Service (NEPTS) which supports the people of the East Midlands.

Detailed job description and main responsibilities

Work with Acute Hospital Capacity Teams and Community Hospitals to identify patients who will fall under portfolio headingAttend Bed Meetings and Capacity Meetings across the designated area when required

Work closely with the Performance Delivery Managers to ensure service delivery is supported

Provide support to operational staff and frontline support services

Complete on-site Risk Assessments for patients within the Hospitals covered within the geographical area.

Develop innovations and service improvement with Stakeholders; work with the Performance Delivery Managers and Head of NEPTS in developing the implementation strategy.

Be the single point of contact for Health care professionals within the designated area for escalations and problem solving.

Attend Patient and Stakeholder Forums to gather feedback to continuously improve the patient experience and service delivery

Work closely with the communication and engagement team and the Equality and Diversity Manager to implement robust communication strategy to reach the seldom heard.

Contributes to the strategic development of NEPTS services through the Performance Delivery Managers using knowledge and experience and through patient feedback, the negotiation process, service developments and staff views.

In accordance with the NEPTS strategy and the overarching Trust strategy, will deliver services in line with customer / purchaser and individual patients’ requirements.

Has responsibility for the delivery of key performance indicators as determined by the Service Level Agreements.

Contributes to the development of objectives for the NEPTS frontline staff and liaison teams

Assumes a key role in relevant projects with responsibility for specific outcomes assigned by the PDM or Head of NEPTS.

Plays an active role in the analysis of local risks within the Trust’s Risk Management Strategy, contributing to recommendations for appropriate measures of control including risk assessment of individual patient needs as required.

Reviews risks arising out of complaints, PALS and untoward incidents to make recommendations for improvements in practice or service delivery.

Contributes to producing and analysing management information in relation to quality issues and devises and implements appropriate solutions.

Participates in projects or change programmes with deliverables identified by the PDMs and Head of NEPTS. Contributes to the management of project risks.

Identifies training needs within staff base and liaises with clinical and non-clinical education to ensure release of staff to meet the individual training needs.

Supports the maintenance of the highest standards of professional conduct and patient care within the Trust.

Makes use and reacts to KPI monitoring information and instigates appropriate remedial or developmental action to improve service delivery where necessary.

Ensures suitable and effective risk management practices are implemented and adhered to in order to achieve high standards of governance, optimise the use of resources and achieve corporate objectives.

Establishes appropriate communication links that reflect the needs of staff, purchasers and patients, developing and encouraging a culture of participation and involvement.  Regularly evaluate the quality and effectiveness of communication and make recommendations for improvement.

Regularly communicates relevant information to members of the NEPTS team ensuring members are aware of relevant issues

Person specification

Qualifications

Essential criteria
  • 3 GCSE’s grade C or equivalent
Desirable criteria
  • Management qualification or willing to work towards

Experience

Essential criteria
  • Experience of people management.
Desirable criteria
  • Experience of healthcare stakeholders

Knowledge and Skills

Essential criteria
  • Effective communicator oral and written, including the ability to persuade and influence others.
  • Good literacy and numeracy skills, including the ability to understand and analyse performance data in a variety of forms.
Desirable criteria
  • Ability to inspire trust and confidence

Personal Attributes

Essential criteria
  • Ability to remain calm under pressure and meet deadlines
  • Must hold a driving licence.
Desirable criteria
  • Open minded/flexible approach to work

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingDyslexia Award Logo

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Craig Fox
Job title
Performance Delivery Manager
Email address
[email protected]
Telephone number
0115 884 5000
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