Job vacancy: 999 Call Handler Night Worker (Lincoln), East Midlands Ambulance Service NHS Trust, Lincoln

Job summary

Main area: Call Handler Mentor
Grade: NHS AfC: Band 4
Contract: Permanent: Commencing Band 3 progressing to Band 4 after 13 months. Section 2 unsocial hours enhancement apply
Hours: Full time - 37.5 hours per week (Night shift worker)
Job ref: 335-A-1807

Employer: East Midlands Ambulance Service NHS Trust
Employer type: NHS
Site: BBEOC
Town: Lincoln
Salary: £26,530 - £29,114 Indicative Band 3 progressing to band 4 with unsocial enhancement
Salary period: Yearly
Closing: 15/06/2025 23:59

999 Call Handler Night Worker (Lincoln)

NHS AfC: Band 4

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Detailed job description and main responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

Person specification

Qualifications and Experience

Essential criteria

3 GCSE’s (or equivalent e.g. Level 2 qualification) including English (Grade C / 4 or above) or can demonstrate equivalent relevant experience
Experience of working with the general public
Excellent interpersonal skills
Displays an ability to pay attention to detail
Excellent Communication skills
Experience of working with computers

Desirable criteria

Work experience in busy office or call centre environment

The East Midlands has a lot to offer:

Excellent Location

Making a Difference

Action Packed Roles

Support and Belonging

Note on Covid-19 Vaccination status:

It is a clear professional responsibility of all health care staff to be vaccinated. EMAS NHS Trust therefore encourages and supports all employees to be vaccinated as it remains the best line of defence against COVID 19.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (All spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

Mindful employer. Being positive about mental health.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Kara Jones
Job title: Recruitment Advisor
Email address: [email protected]
Additional information: Successful applicant through the interview process will be allocated a rota lines & must be able to commit to full time hours working the rota which includes working unsocial hours.

List jobs with East Midlands Ambulance Service NHS Trust in Administrative Services or all sectors

Job summary

Employer heading

999 Call Handler Night Worker (Lincoln)

NHS AfC: Band 4

Job overview

Main duties of the job

Working for our organisation