Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 9 months (until 31.03.27. Secondment also considered)
- Hours
- Part time - 16.5 hours per week (flexible between Monday - Friday however regular hours Thursday & Friday 08:00hrs - 17:00hrs)
- Job ref
- 214-CSTO-8027712
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Newark Hospital
- Town
- Newark
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/07/2026 23:59
Employer heading
Outpatient Clinic Receptionist
NHS AfC: Band 2
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Job overview
⭐Come and Join our Team of Outpatient Receptionists⭐
We are seeking a motivated and enthusiastic individual with a keen eye for detail, dedicated to placing patient and customer care at the forefront of our service.
Requirements:
- Proficiency in computer skills and the ability to navigate our various computer systems competently.
- Solid customer care skills and prior experience, preferably in an office or reception setting.
- Flexibility in your approach to work, including a willingness to cover reception in any Outpatient areas.
- Flexibility within the week Monday to Friday
- Directing patients to the correct clinic if they are in the wrong area.
- Managing outgoing patient appointments once they have been seen by their consultant.
- Ensuring prompt handling of all missing outcomes in accordance with the trust's policy.
- Regularly participating in mandatory training
If you're ready to embark on an exciting journey, apply today to become our Outpatient Clinic Receptionist! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge
Essential criteria
- Computer literate
- Excellent communication skills
- Patient focus
Desirable criteria
- RSAII or ECDL
Qualifications
Essential criteria
- Good standard general education
- GCSE Maths & English C + or above
Experience
Essential criteria
- 1 Year minimum clerical experience
- 1 Year minimum customer care experience
- Good organisational skills
- Ability to prioritise workloads
Contractual Requirements
Essential criteria
- Excellent records of attendance and punctuality
- Willingness to work flexibly to meet the needs of the service
- Confidentiality
Further Training
Essential criteria
- Customer Service
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helena Stockdale
- Job title
- Outpatient Reception & Medical Records Manager
- Email address
- [email protected]
- Telephone number
- 01636 685743
- Additional information
List jobs with Sherwood Forest Hospitals NHS Foundation Trust in Administrative Services or all sectors








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