Detailed job description and main responsibilities

Key Result Areas:

 Communication and Relationship Skills:

• Provides written and verbal feedback to EOC personnel regarding their progress and any remedial training requirements.
• Ensure effective two-way communication with EOC personnel across both sites when training and mentoring.
• Communicate effectively with education team colleagues to ensure continuity and best practice.
• Provide the L&D Manager with reports relating to training targets.
• Undertake duties as delegated and supervised by the L&D Manager
• Produce written reports for internal and external meetings/publications.
• All EOC communication is sensitive and covered by the Calidicott Report and Data Protection Act.
• Provides complex information when training EMAS systems; processes and Trust Performance standards to EOC staff.

 Knowledge, Training and Experience:

• Participate in training events and development opportunities identified by the Trust to develop own skills and personal effectiveness
• GSCE or equivalent in English and Maths – minimum Grade C or above
• Achieve and maintain high competence, according to the requirements in NHS Pathways. Hold a current certificate in CPR. Achieve the required competence level personally.
• NHS Pathways Accredited (Accredited Training Module, Coaching & Mentoring & Auditing, CM1 & CM2 qualified)
• Recognised teaching qualification e.g L3 AET (Award in Education and Training or Education Degree).
• Educated to degree level or equivalent experience

 Analytical and Judgement Skills:

• Utilise skills for assessing training requirements for staff on remedial training.
• Support the investigation of complaints including Serious Untoward Incidents, Formal Complaints and PALS where complex EOC procedures and processes have been used and a range of not straightforward situations may have occurred.

·   Required  to analyse and make judgements on the adherance to the EOC procedures.

 Planning and Organisational Skills:

• Organise their own work on a day to day basis
• In a disaster recovery and/or service continuity situation you will be required to undertake any tasked duties to support the control function within EMAS
• Undertake project planning making adjustments if targets aren’t being met (ongoing).
• Allocate staff to training courses to meet organisational requirements across both EOC sites,
• Required to plan the EOC training program for new and existing non-clinical staff across both EOC sites including Local Induction, CAD, Policies and Procedures, delivery of workshops and remedial training.

 Physical Skills:

·     Driving a car to meetings, conferences and training events and visiting Lincoln/Nottingham EOC & Beechdale training facilities.

• Standard RSA 1 keyboard skills and MS office packages when preparing  reports and training packages.

 Patient and Client:

• Provide NHS Pathways advice to patients in line with procedures under emergency situations e.g CPR advice, haemorrhage etc.
• As qualified NHS Pathways call taker provide call taking support

 Policy and Service Development

• Follow National, Trust and EOC procedures to ensure performance targets are being achieved
• Implements EOC related policies and proposes changes in working practices

 Financial and Physical Resources:

• Safe use of specialised  training equipment
• Responsible for the safe use of training equipment.

Human Resources:

• Demonstrate EOC systems to observers.
• Deliver local induction to new staff.
• Responsible for the mentoring of new staff.
• Responsible for the teaching of a range of specialist training programs relating to the EOC.
• Support the Recruitment & Selection process within the EOC

 Information Resources

· Prepare reports on training programmes, outcomes and performance indicators utilising excel spreadsheets, ICT packages and CAD for EOC Learning & Development Manager. The databases will need to be maintained by the post holder. 

 Research and Development

• Occasional trial new CAD and NHS Pathways systems.

 Freedom to Act:

• Guided by standard operating procedures within the EOC.
• Adheres to NHS Pathways procedures
• Job is managed rather than supervised
• Physical Effort:

·    Required to stand in front of class for lengthy periods (8 hour days) when teaching/training.  This can be for periods of up to 4 weeks at a time.

·         Over 50% of the time spent sitting in office at VDU.

·    Moving training equipment (boxes of training equipment) (approx 15+ kilos)

 Mental Effort

·     Frequent requirement  to  concentrate when delivering training or writing reports or training packages.

·     Needs to be flexible as circumstances may change at short notice to support the needs of the EOC i.e computer failure

 Emotional effort

·     Required to pick up 999 calls as part of NHS Pathways qualification and therefore has patient contact in an highly emotional situation.

·   Any nominated tasks when assisting in Disaster recovery or Major Incident support

·      Occasional exposure to traumatic and to highly distressing emotional incidents.

 Working conditions

·         Use of VDU equipment more of less continuously.

·         Driving between EOC sites

·         Based in the EOC