Crynodeb o'r swydd
- Prif leoliad
- COO
- Gradd
- £72,299 per annum
- Contract
- Parhaol
- Oriau
- Llawnamser
- Gweithio hyblyg
- Cyfeirnod y swydd
- GPA-7408121
- Cyflogwr
- Nottingham City General Practice Alliance
- Math o gyflogwr
- General Practice
- Gwefan
- Nottingham City GP Alliance
- Tref
- Nottingham
- Cyflog
- £72,299 per annum
- Yn cau
- 22/08/2025 23:59
Teitl cyflogwr
Deputy Chief Operating Officer
£72,299 per annum
Trosolwg o'r swydd
The Deputy Chief Operating Officer (DCOO) provides strategic and operational leadership across the GP federation, supporting the CEO in the delivery of high-quality, coordinated, and sustainable primary care services. The postholder plays a key role in the day-to-day management of service delivery, workforce planning, and operational performance, ensuring that services are responsive, patient-focused, and aligned with national and local priorities.
The DCOO is responsible for overseeing the implementation of service transformation initiatives, supporting the development of new models of care, and embedding continuous improvement across the federation. Working collaboratively with clinical, operational, and corporate teams, as well as external stakeholders, the DCOO helps drive integration, efficiency, and innovation across service pathways.
This role also carries responsibility for delegated budgets, contractual compliance, and resource management, ensuring services are delivered safely, effectively, and within agreed financial frameworks.
Prif ddyletswyddau'r swydd
Leadership and Strategic Planning
- Provide strategic and operational leadership across the federation, supporting the CEO in delivering high-quality, integrated, and sustainable services.
- Lead the delivery of the Primary Care Network (PCN) contract, including direct line management of Digital and Business Transformation Managers, and strong collaboration with PCN Clinical Directors.
- Drive the development and implementation of service delivery plans and transformation initiatives that reflect national policy, local priorities, and the federation’s strategic objectives.
- Lead quality assurance and compliance processes for the federation’s directly managed GP practices, ensuring high standards of care, patient safety, and readiness for CQC inspection.
Governance and Performance
- Ensure robust governance and risk management frameworks are embedded across operational delivery.
- Monitor compliance with contractual obligations and key performance indicators, producing regular reports for the CEO and Board.
- Lead on learning from incidents, complaints, and audits, embedding improvements and promoting a culture of accountability and transparency
Gweithio i'n sefydliad
Formed in 2016, NCGPA is a GP federation made-up of over 30+ member practices within the Nottingham city area, covering a population of over 400k patients.
We believe the best way to support general practice is through partnership and collaboration. By combining knowledge, sharing knowledge, and pooling resources, we can help practices become more resilient to the challenges they face.
From our headquarters in Nottingham city centre, we directly run four practices from a centralised hub, support the employment of staff in our PCN teams, and operate City Wide Services. We assist with finance, HR, communications, and logistical support so frontline staff can reserve their time and energy for helping patients.
The day to day running of the company is through a Senior Management team, comprising of the Chair, Finance Director, and Medical Director along with the company’s Chief Executive Officer. They work alongside our Board to shape our future direction with the valued input from our member practices. Between them, they have a wealth of experience of delivering quality care to patients in Nottingham and share a unified ambition to create a bright future for general practice.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Confidentiality
While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health and Safety policy.
Safeguarding
All employees are responsible for taking all reasonable measures to ensure that the risk of harm to children and vulnerable adults are minimised. They should take all appropriate actions to address concerns, working to agreed local policies and procedures, including the guidance on Safeguarding, in partnership with other relevant agencies. This includes accessing appropriate training, advice, and support.
Disclosure and Barring Services
This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.
Infection Control
All employees have an individual responsibility to have knowledge of and employ the basic principles of infection prevention and control practice. All employees must comply with Infection Prevention and Control mandatory training requirements.
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues.
Person Specification
|
Criteria |
Essential |
Desirable |
|
Education & Qualifications |
· Degree or equivalent qualification in a relevant field (e.g. healthcare, business, management)
· Evidence of continued professional development |
· Master’s degree in healthcare management, public health, business administration, or similar
· Leadership or management qualification
|
|
Experience |
· Extensive experience in a senior operational or strategic role in healthcare, preferably primary care
· Experience managing CQC-regulated services
· Experience of leading service transformation and quality improvement programmes
· Experience of working with external stakeholders including commissioners and regulatory bodies
|
· Experience working in a GP Federation, PCN, or similar primary care structure
· Experience of managing multidisciplinary teams
|
|
Knowledge |
· Strong understanding of NHS structures, policies, and strategic priorities
· In-depth knowledge of governance, performance, and risk management in healthcare settings
· Understanding of financial and contract management principles
· Knowledge of quality assurance and regulatory compliance (e.g. CQC)
|
· Knowledge of digital transformation in primary care
· Awareness of workforce planning and ARRS roles within PCNs |
Manyleb y person
Education & Qualifications
Meini prawf hanfodol
- Degree or equivalent qualification in a relevant field (e.g. healthcare, business, management)
- Evidence of continued professional development
Meini prawf dymunol
- Master’s degree in healthcare management, public health, business administration, or similar
- Leadership or management qualification
Experience
Meini prawf hanfodol
- Extensive experience in a senior operational or strategic role in healthcare, preferably primary care
- Experience managing CQC-regulated services
- ce of leading service transformation and quality improvement programmes
- Experience of working with external stakeholders including commissioners and regulatory bodies
Meini prawf dymunol
- Experience working in a GP Federation, PCN, or similar primary care structure
- Experience of managing multidisciplinary teams
Knowledge
Meini prawf hanfodol
- Strong understanding of NHS structures, policies, and strategic priorities
- In-depth knowledge of governance, performance, and risk management in healthcare settings
- Understanding of financial and contract management principles
- Knowledge of quality assurance and regulatory compliance (e.g. CQC)
Meini prawf dymunol
- Knowledge of digital transformation in primary care
- Awareness of workforce planning and ARRS roles within PCNs
Skills & Abilities
Meini prawf hanfodol
- Excellent leadership, interpersonal, and communication skills
- Ability to manage and motivate diverse teams
- Strong analytical and problem-solving skills
- Ability to influence and build relationships with senior stakeholders
- Ability to manage competing priorities and deliver under pressure
Meini prawf dymunol
- Project or programme management skills
- Facilitation and change management skills
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Bydd y swydd hon yn gofyn am gyflwyno Datgeliad i wirio am unrhyw gollfarnau troseddol sydd heb ddarfod.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Joanne Dennis
- Teitl y swydd
- Chief Executive Officer
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Nottingham City General Practice Alliance yn Gwasanaethau Gweinyddol neu bob sector