Job overview

The Centralised Practice Administrator plays a pivotal role in supporting GP practices by managing the end to-end workflow of clinical and administrative documents. While the primary focus will be on accurate and timely document handling and coding, the post-holder will also be trained to support functions such as prescription processing, medical summarising, and general administrative duties as required.

The role aims to reduce the administrative burden on clinical teams, enhance patient safety through accurate data processing, and provide adaptable support across multiple practices

Main duties of the job

• Document Management & Workflow:

  • Process all incoming correspondence (paper, electronic, and email), ensuring accurate scanning, coding, attachment to patient records, and allocation to the appropriate team.

  • Review, prioritise, and escalate urgent or high-risk information, including safeguarding alerts, 111 reports, and ambulance notifications.

  • Manage clinical document workflows and ensure timely actioning of tasks such as referrals and appointment scheduling.

• Clinical Coding & Summarising:

  • Apply clinical coding (e.g., Read Codes, SNOMED) to diagnoses, procedures, investigations, and treatments in line with practice protocols.

  • Summarise and accurately code patient records, including data from previous GP practices, to support safe, proactive care and QOF compliance.

  • Maintain data quality, check summarised records for accuracy, and support coding audits and reporting.

• Prescription & Medication Support (as required):

  • Assist with processing repeat prescription requests and issuing prescriptions in accordance with safe prescribing protocols.

  • Liaise with pharmacies to resolve medication queries and escalate clinical concerns when needed.

  • Monitor and maintain prescription workflow to ensure timely action within agreed timeframes.

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Working for our organisation

At Nottingham City GP Alliance, we strive to create an inclusive and collaborative environment where employees are empowered to make a difference. As a trusted provider of primary care services, we are committed to improving the health outcomes and experiences of our patients. By joining our workforce, you will have the opportunity to work alongside dedicated professionals, utilising your skills and expertise to positively impact the lives of individuals and families in our community.