Job summary
- Main area
- Admitted Care- Beds and Chairs
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 164-7185924
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/06/2025 23:59
Employer heading

Waiting List Administrator ***INTERNAL APPLICANTS ONLY***
Band 3
Job overview
As part of a team, the post holder will be responsible for the management of the day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
They will book elective TCI dates and associated transport for patients attending the Medical Daycase Unit at the Treatment Centre. The post holder will also play a key central role within the service and is required to work in close liaison with NHS colleagues, patients and the general public.
The role/duties of the post are outlined in the job description. In undertaking this role the employee will be expected to behave at all times that is consistent with, and actively supports the Trust values which are detailed below.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and coordinating their admission to hospital, using hospital IT systems e.g. Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either by email, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times
Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Ensure any patients who have not responded to letters, or do not attend appointments are contacted in line with the Trust Waiting List Policy.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Co-ordinator where appropriate
Cover reception desk where appropriate
Working for our organisation
The Medical Daycase Unit is a bespoke unit that treats thousands of patients each year who have chronic illnesses ranging across a multitude of specialties.
The unit provides infusion therapy to patients and is open Monday-Friday between the hours of 08:00-18:00.
It is an exciting time to be joining the team as we are undergoing a lot of service growth. If you enjoy working in a fast paced, demanding but rewarding role, please do not hesitate to get in touch to discuss the role in more detail.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please read the attached Job Description and Person Specification for this role.
Candidates who meet the essential criteria for this role will be considered for interview, so please ensure you read through the essential criteria thoroughly before applying.
Person specification
Training & Qualifications
Essential criteria
- GCSE Level or equivalent in Maths/English Grades A-C
- Able to use Microsoft Office
Desirable criteria
- NVQ level 2/3 Business Admin
Experience
Essential criteria
- Demonstrate knowledge of waiting list processes
Desirable criteria
- Recent past NHS experience
- Knowledge of waiting list processes
Communication
Essential criteria
- Ability to develop good working relationships at all levels in a hospital environment
- Ability to deal tactfully with a wide range of people including patients
- Ability to priorities work and use initiative
Judgement skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gail Forster-Stringer
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07812277442
List jobs with Nottingham University Hospitals NHS Trust in Administrative Services or all sectors