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Job summary

Main area
Endoscopy
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-6200418
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
City Campus
Town
Nottingham
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Waiting List Administrator

Band 3

Job overview

We currently have a post for a Full-time Waiting List Administrator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus.

Working  full-time 37.5 hours per week across  Monday to Sunday between the hours of 7.30am – 20.00pm on a flexible fair share rota basis.  

Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment

 You will also be responsible for booking patients onto the correct waiting list within the appropriate time frame and other administrative duties which include covering our busy front facing reception area.

 

Main duties of the job

You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.

You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.

You will be responsible for welcoming patients to the Endoscopy Unit covering reception duties, listing patients onto the appropriate waiting list and then contacting patients to book them an appointment within the correct timescale alongside other administrative duties. Knowledge of cancer pathway targets would be an advantage.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! 

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria
  • GCSE Level or equivalent in Maths/English Grades A-C
  • Able to use Microsoft Office
Desirable criteria
  • NVQ level 2/3 Buisness Admin

Experience

Essential criteria
  • Demonstrate knowledge of waiting list processes
Desirable criteria
  • Recent past NHS experience
  • Knowledge of waiting list processes

Communication

Essential criteria
  • Ability to develop good working relationships at all levels in a hospital environment
  • Ability to deal tactfully with a wide range of people including patients
  • Ability to priorities work and use initiative

Judgement skills

Essential criteria
  • Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Bonar
Job title
Service Manager
Email address
[email protected]
Telephone number
07812279982
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