Job summary
- Main area
- Heart Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-7301598
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Trent Cardiac Centre
- Town
- Nottingham
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
Employer heading

Heart Service Patient Escort
Band 2
Job overview
The post holder will be required to work as part of a team providing high standards of portering in the Heart Services department based at the Trent Cardiac Centre, following appropriate procedures.
The post holder will be required to handle equipment responsibly and within health and safety guidelines.
The post holder will be responsible for maintaining patient, staff and public safety whilst undertaking their duties. The post holder is required to work on their own or as part of a team to deliver services as directed by policies and procedures.
The post holder will need to have a friendly and helpful manner and have a sensitive approach when dealing with patients and their families.
Main duties of the job
Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time
Assist with of the moving and handling of patients when requested
Collection and delivery of pharmacy stores to wards and departments
Collection of urgent specimens from wards and departments to the path lab
Deliver and exchange medical gas cylinders in wards and departments
Assist with the transportation of patients relatives if and when required
Ensure that patient movement requests are actioned promptly
Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others
Inform the Team Leaders/Management team of any untoward incident
Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services
Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness
To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories
Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care
Provide an emergency collection service of blood samples in the event of pneumatic tube failure.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time
Assist with of the moving and handling of patients when requested
Collection and delivery of pharmacy stores to wards and departments
Collection of urgent specimens from wards and departments to the path lab
Deliver and exchange medical gas cylinders in wards and departments
Assist with the transportation of patients relatives if and when required
Ensure that patient movement requests are actioned promptly
Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others
Inform the Team Leaders/Management team of any untoward incident
Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services
Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness
To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories
Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care
Provide an emergency collection service of blood samples in the event of pneumatic tube failure.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
Training & Qualifications
Essential criteria
- Ability to understand and adhere to working practices for providing a Patient Escort Service.
- Ability to undertake all training sessions required to undertake the role of Patient Escort.
Experience
Essential criteria
- Effective social skills gained from dealing with the public
Desirable criteria
- Experience working in a Hospital environment
Communication and relationship skills
Essential criteria
- Good interpersonal skills
- Ability to work in a team
- Good verbal and written communication skills (must be able to complete application data and paperwork accurately and legibly).
- Ability to keep to pre-arranged schedule.
- Caring and polite manner Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative team player and adaptable to change.
- Ability to communicate effectively with all levels of staff using a sympathetic and understanding approach including providing assistance in resolving patient movement problems/concerns using tact and diplomacy.
- Ability to communicate with patients who may be very ill, immobile or very distressed.
- Ability to communicate with visitors to the Trust and able to offer assistance if required.
Desirable criteria
- Interest in Health and Social Care setting
Physical skills
Essential criteria
- Physically Fit to lift and move patients and inert objects in accordance with manual handling training.
- Ability to manoeuvre patients via a trolley, wheelchair, PAT slide or bed (To include Bariatric).
Analytical and Judgement skills
Essential criteria
- Analyse patient transfer requests in order to prioritise workload.
Planning and organisation skills
Essential criteria
- Able to organise daily tasks.
Other requirements specific to the role (e.g. be able to drive or work shifts
Essential criteria
- Stable calm temperament, able to work in stressful situations and meet response times.
- Smart Appearance at all times.
- Post holder will work on a shift rota.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jason Read
- Job title
- Cardiac Surgery Coordinator
- Email address
- [email protected]
- Telephone number
- 01159691169
- Additional information
ext 73159
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