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Job summary

Main area
Heart Services
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-7301598
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Trent Cardiac Centre
Town
Nottingham
Salary
£24,465 per annum
Salary period
Yearly
Closing
05/10/2025 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Heart Service Patient Escort

Band 2

Job overview

The post holder will be required to work as part of a team providing high standards of portering in the Heart Services department based at the Trent Cardiac Centre, following appropriate procedures.

The post holder will be required to handle equipment responsibly and within health and safety guidelines.

The post holder will be responsible for maintaining patient, staff and public safety whilst undertaking their duties. The post holder is required to work on their own or as part of a team to deliver services as directed by policies and procedures.

The post holder will need to have a friendly and helpful manner and have a sensitive approach when dealing with patients and their families.

Main duties of the job

Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time

Assist with of the moving and handling of patients when requested

Collection and delivery of pharmacy stores to wards and departments

Collection of urgent specimens from wards and departments to the path lab

Deliver and exchange medical gas cylinders in wards and departments

Assist with the transportation of patients relatives if and when required

Ensure that patient movement requests are actioned promptly

Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others

Inform the Team Leaders/Management team of any untoward incident

Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services

Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness

To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories

Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care

Provide an emergency collection service of blood samples in the event of pneumatic tube failure.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time

Assist with of the moving and handling of patients when requested

Collection and delivery of pharmacy stores to wards and departments

Collection of urgent specimens from wards and departments to the path lab

Deliver and exchange medical gas cylinders in wards and departments

Assist with the transportation of patients relatives if and when required

Ensure that patient movement requests are actioned promptly

Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others

Inform the Team Leaders/Management team of any untoward incident

Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services

Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness

To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories

Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care

Provide an emergency collection service of blood samples in the event of pneumatic tube failure.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards

Training & Qualifications

Essential criteria
  • Ability to understand and adhere to working practices for providing a Patient Escort Service.
  • Ability to undertake all training sessions required to undertake the role of Patient Escort.

Experience

Essential criteria
  • Effective social skills gained from dealing with the public
Desirable criteria
  • Experience working in a Hospital environment

Communication and relationship skills

Essential criteria
  • Good interpersonal skills
  • Ability to work in a team
  • Good verbal and written communication skills (must be able to complete application data and paperwork accurately and legibly).
  • Ability to keep to pre-arranged schedule.
  • Caring and polite manner Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative team player and adaptable to change.
  • Ability to communicate effectively with all levels of staff using a sympathetic and understanding approach including providing assistance in resolving patient movement problems/concerns using tact and diplomacy.
  • Ability to communicate with patients who may be very ill, immobile or very distressed.
  • Ability to communicate with visitors to the Trust and able to offer assistance if required.
Desirable criteria
  • Interest in Health and Social Care setting

Physical skills

Essential criteria
  • Physically Fit to lift and move patients and inert objects in accordance with manual handling training.
  • Ability to manoeuvre patients via a trolley, wheelchair, PAT slide or bed (To include Bariatric).

Analytical and Judgement skills

Essential criteria
  • Analyse patient transfer requests in order to prioritise workload.

Planning and organisation skills

Essential criteria
  • Able to organise daily tasks.

Other requirements specific to the role (e.g. be able to drive or work shifts

Essential criteria
  • Stable calm temperament, able to work in stressful situations and meet response times.
  • Smart Appearance at all times.
  • Post holder will work on a shift rota.

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badgeadded for NUH

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jason Read
Job title
Cardiac Surgery Coordinator
Email address
[email protected]
Telephone number
01159691169
Additional information

ext 73159

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