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Job summary

Main area
ICT / Digital - Specialist Systems Engineer in End User Computing services
Grade
NHS Agenda for Change Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-7831180
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queens Medical Centre + occasional working at other Trust sites
Town
Nottingham
Salary
£38,682 - £46,580 per annum
Salary period
Yearly
Closing
06/04/2026 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

EUC Product Specialist

NHS Agenda for Change Band 6

Job overview

The End User Computing Product Specialist is a technical role that sits within ICT Operations. It has delegated responsibility for key tasks enabling operational continuity and future development of Trust user device estate within their allocated specialism.

This is a full time role, primarily based on site, with some home working possible where operationally appropriate. Normal operational hours are 08:00-17:00 Mon-Fri, with a rota in operation between team members to ensure these hours are covered.

The post holder will also be required to participate in an on-call rota to provide support for any significant issues outside normal operational hours.

Please see attached Job Description and Person Specification for further detail.

Main duties of the job

•    Act as a key technical authority within the End User Computing (EUC) team. Providing in person and remote support to Trust staff. 

•    Provide proactive specialist advice, development, and management of systems within your area of specialism.

•    Work with EUC Senior Product Specialists on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune.

•    Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment

•    Review and remediate non-compliant endpoint devices within the remit of the End User Computing Team.

•    Design, development and deployment of proactive performance and integrity monitoring for the supported services.

•    Assist with resolution of Service Desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs. 

•    Raise, implement, and review technical change requests in line with the Trust ICT Change Management Policy

•    Work with Infrastructure Operations and EUC Senior Product Specialists to review and develop solutions and technical designs.

•    Work with Project Managers and Programme Managers

•    Lead on non-project work packages to deploy minor works and agreed solutions.

•    To work onsite or remotely as directed by EUC Manager and/or operational need

•    To be part of an on call rota

•    To undertake any other duties that would be a reasonable expectation of the role as directed by the EUC Manager

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification documents for further detailed information about this role.

Person specification

Suitability for interview

Essential criteria
  • Overall essential scoring for interview suitability
Desirable criteria
  • Overall desirable scoring for interview suitability

Primary requirements match

Essential criteria
  • Essential Primary requirements match
Desirable criteria
  • Desirable Primary requirements match

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Russ Dodds
Job title
EUC Manager
Email address
[email protected]
Additional information

Strictly no agencies. All applications must be submitted via the Trac portal.

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