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Job summary

Main area
Laboratory Medicine
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-7794810
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queens Medical Centre
Town
Nottingham
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
16/04/2026 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Bowel Cancer Screening Administrator and Helpline Operative (BCSP)

Band 3

Job overview

We are looking to recruit, enthusiastic and highly motivated individuals to join our fantastic team saving lives through the screening programme.

As a Screening Administrator and Helpline Operative, (SAHO), you will be working as part of a large team for the Bowel Cancer Screening Programme (BCSP) based at QMC. The BCSP is a National Programme which currently invites people aged 50 – 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part.  We also provide a symptomatic service to GPs across local regions.

This is an exciting role with a lot of variety. You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you.  Your work in the Programme helps detect bowel problems and early cancers, because of this, we’re significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do.

If you’re passionate about working as part of team that strives to make a difference nationally, we want to hear from you.

Main duties of the job

You will have the opportunity to work across 3 areas throughout the week. These include:

Administration - duties including booking clinic appointments, sending out letters and test kits.
Helpline - speaking with the public on a national freephone helpline, giving advice and reassurance to questions and queries regarding the Programme.
Laboratory - adhering to good laboratory practices, dealing with sample reception, logging and checking of samples returned to the Hub. 

Being able to confidently speak to members of the public and liaising with Screening Centres regarding clinic appointments is a requirement. Our staff must also be able to demonstrate empathy, compassion and deal with potentially distressing calls.

You will receive full training in all of our areas so prior knowledge or experience of in working in any these areas is not essential. Please ensure, as part of your application you explain how your skills and experience match our person specification.

We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures.

We warmly welcome visits to our department so we can show you what a difference we make! 

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH

Detailed job description and main responsibilities

In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Person specification

qualifications

Essential criteria
  • GCSE English C or above
  • GCSE Maths C or above
Desirable criteria
  • NVQ Level 3 in Business and Administration/ AS or A Levels or equivalent experie

experience

Essential criteria
  • Experience in being able to work well in a team and as an individual.
Desirable criteria
  • Experience of working in NHS & using NHS database systems
  • Previous experience of laboratory work
  • Experience in a customer-facing role
  • Understanding of the need for general cancer screening in the community
  • Experience of working in an office or helpline environment

Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s behavioural standards

organisational skills

Essential criteria
  • Able to plan own work and meet agreed targets on an ongoing basis
  • Able to perform work with minimum supervision

Analytical & Judgement skills

Essential criteria
  • Basic computer literacy – to include word processing, and data input
  • Ability to analyse situations/issues
  • Ability to handle confidential data and produce accurate and high quality work

Communication and flexibility

Essential criteria
  • Excellent verbal communication and interpersonal skills.
  • Friendly and professional
  • Recognises own role as part of team
  • Able to provide and receive information in various forms with colleagues and others and maintain confidentiality
  • Flexible approach to working hours to help cover leave and sickness
  • Able to work for long periods in an office, helpline or lab

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Documents to download

Apply online now

Further details / informal visits contact

Name
Holly Dalton
Job title
Administration Manager
Email address
[email protected]
Telephone number
01158493217
Additional information

Visits to the department to see what we do are encouraged, please contact Holly Dalton to arrange this.

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